Number and
Description Cause Solution
8 This terminal is not
allowed to connect to
the network. Please
contact your Service
Provider.
Network
connection
failure because
the Modem is not
allowed to
connect to the
Network.
The Modem authorisation has
been removed by your Service
Provider (Modem IMEI is not
authorised). Contact your
Service Provider to regain
authorised service.
9 This user has no
subscription, service is
not allowed. Please
contact your Service
Provider.
Network
connection
failure because
you are not
identified as a
subscriber to the
service.
Contact your Service Provider to
receive authorised service. Your
Service Provider should check
the subscription entries in the
Home Location Registry.
10 This Mobile Terminal
was detached by the
network. Cause
unknown. Power down
and try again.
Network
connection
broken with an
unknown cause.
Power down ThurayaIP and try
again. If the problem continues,
contact your Service Provider.
11 Network connection
failure – Invalid
parameters used for
network attach
procedure. Please
contact your Service
Provider.
Network
connection
failure due to use
of invalid
parameters.
Contact your Service Provider.
12 Network connection
failure - LLC or SNDCP
failure. Power down
and try again.
Network
connection
failure caused by
LLC or SNDCP
failure.
Power down ThurayaIP and try
again. If the problem continues,
contact your Service Provider.
13 Network connection
failure – Unknown PDP
type. Please contact
your Service Provider.
Network
connection
failure.
Power down ThurayaIP and try
again. If the problem continues,
contact your Service Provider.