Problem | Possible Cause | Action |
|
|
|
| The antenna may | Turn ThurayaIP off and then back |
| not be pointed | on again, and attempt antenna |
| properly. | pointing again to improve the |
|
| signal strength. You may need to |
|
| reposition ThurayaIP, verifying that |
|
| there are no obstructions blocking |
|
| the satellite signal and that the |
|
| Modem has a clear view of the |
|
| sky in the direction of the satellite. |
| The Modem | Refer to the network settings |
| network settings | supplied by your Service Provider. |
| may not be | If the DNS Host settings are |
| correctly | changed, the PC must be |
| configured. | rebooted. |
| The browser may | For Netscape, go to Advanced |
| not be correctly | Preferences and select ‘Direct |
| configured. | connection to the Internet.’ |
|
| For Microsoft Internet Explorer, |
|
| select Tools / Internet Options / |
|
| Connections / LAN Settings and |
|
| uncheck the box labelled ‘Use a |
|
| proxy server for your LAN.’ |
|
| YOU MAY NEED TO RECHECK THIS |
|
| BOX UPON RETURNING TO YOUR |
|
| OTHER INTERNET CONNECTION. |
No network access | Interference from | If you are near another satellite |
or poor network | other satellite | mobile terminal, switch the other |
performance. | mobile terminals. | satellite mobile terminal off or |
|
| move as far away as possible to |
|
| avoid interference. |
The battery will not | The battery is | Replace the battery. After several |
charge. | defective. | years of average use, a gradual |
|
| decline may be expected. |
| The battery | Check the battery connector |
| contacts are dirty or | contacts. Clean them if |
| damaged. | necessary. If the battery is |
|
| damaged, replace it. |
ThurayaIP Satellite Modem User Guide | 31 |
