Hughes warranty ThurayaIP is

Number and	Cause	Solution
Description
26 SIM card error - IMSI	SIM card may	SIM card was incorrectly
field is longer than 8	have been	programmed. The SIM card
bytes and is invalid.	programmed	must be replaced by another
Please contact your	incorrectly.	from your Service Provider.
Service Provider.
27 GPRS software	Internal software	Power down ThurayaIP and try
internal failure - GPRS	error.	again. If the problem continues,
stack message		contact your Service Provider.
subscription failure.
Please contact your
Service Provider.
28 Terminal Equipment	The connection	Remove and reinsert the
has been	between Terminal	interface cable from both the
disconnected from the	Equipment and	PC and the ThurayaIP. When
Mobile Terminal. Please	Mobile Terminal	done reboot the ThurayaIP.
establish the	has been
connection	removed, or
	The interface
	cable between
	Terminal
	Equipment and
	Mobile Terminal is
	not plugged in
	properly.
29 Network access	The GPS fix is	Verify that the Modem has an
blocked – GPS fix is too	invalid or	open view of the sky to get a
old. Power down and	ThurayaIP is	GPS fix.
try again. ThurayaIP will	unable to obtain	If the problem continues,
attempt to reacquire	the valid GPS fix.
		contact your Service Provider.
connection after
receiving a new GPS
fix.
30 Network service is	Network	If the problem continues,
not available – Invalid	connection	contact your Service Provider.
position for selected	failure due to
LAI. Please power	invalid position.
down and contact
your Service Provider.
38	ThurayaIP Satellite Modem User Guide