If the NetVista thin client is not functioning properly, and an error code or text message appears on your screen, consult Table 7. Contact your technical support, reseller, or IBM, if these steps do not resolve the problem.

Table 7. Error codes and text messages

Symptom

 

What you should do

 

 

 

An error code or text message

1.

Record any error messages, audio beep sequences,

appears on the screen.

 

or LED indications, and a description of the

 

 

 

 

problem.

 

2.

Perform any actions indicated within the error

 

 

message.

 

3.

Contact your technical support.

 

 

A boot interruption screen appears.

Press F10 to reboot the NetVista thin client.

 

 

 

Table 8 defines the error messages that can appear when you power on the NetVista thin client. This table provides information that you must only follow under the direction of the IBM Service and Support team.

Table 8. NSBxxxx error codes and text messages

Error code

 

Error message

What you should do

 

 

 

 

 

 

General messages (NSB0xxxx)

 

 

 

 

NSB00030

 

Canceled by user.

Press any key to enter the NS Boot utility.

 

 

 

 

 

 

Battery messages (NSB01xxx)

 

 

 

 

NSB01500

 

Battery dead.

Replace the lithium battery (see

 

 

 

“Appendix B. Hardware maintenance

 

 

 

procedures” on page 45).

 

 

 

 

 

 

Main memory messages (NSB10xxx)

 

 

 

 

NSB11500

 

On board memory

Ensure that the memory is installed

 

 

failure.

properly, or replace memory (see

 

 

 

“Appendix B. Hardware maintenance

 

 

 

procedures” on page 45).

 

 

 

 

NSB11510

 

Slot %d memory failure.

Ensure that the memory is installed

 

 

 

properly, or replace the memory (see

 

 

 

“Appendix B. Hardware maintenance

 

 

 

procedures” on page 45).

 

 

 

 

 

Non-volatile memory messages (NVRAM) (NSB11xxx)

 

 

 

 

NSB12500

 

Checksum failure for

Re-enter NS Boot configuration data, if

 

 

nonvolatile memory.

different from the default values.

 

 

 

 

NSB12510

 

Not able to access

Replace the thin client logic unit (see

 

 

nonvolatile memory.

“Appendix A. Replacing hardware parts”

 

 

 

on page 41).

 

 

 

 

NSB12520

 

Setting nonvolatile

Re-enter NS Boot configuration data, if

 

 

memory to

different from the default values.

 

 

manufacturing defaults.

 

 

 

 

 

NSB12530

 

Detected reset jumper.

The password has been cleared,.

 

 

 

 

NSB12540

 

New nonvolatile memory

Re-enter NS Boot configuration data, if

 

 

structure detected.

different from the default values.

 

 

 

 

Audio messages (NSB21xxx)

Resolving hardware problems 37

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IBM N2800e manual Battery messages NSB01xxx, Main memory messages NSB10xxx, Non-volatile memory messages Nvram NSB11xxx