Juniper Networks 8 manual Tools and Parts Required, Returning Products for Repair or Replacement

ERX 8.0.x Hardware Guide

2.Begins troubleshooting, diagnostics, and problem replication (if appropriate)

3.Provides you with periodic updates on problem status and escalates the problem as appropriate according to escalation management guidelines

4.Closes the case when you agree that the problem has been resolved

Tools and Parts Required

To remove components from the chassis or the chassis from a rack prior to returning the chassis or components for repair or replacement, you need the following tools and parts:

Mechanical lift, if available

3/8–inch nut driver or 3/8–inch wrench

Blank filler panels

Electrostatic bag or antistatic mat

Electrostatic discharge (ESD) grounding wrist strap

Flat-blade (—) screwdriver

Phillips (+) screwdrivers, numbers 1 and 2

Plastic boots or other protective cover for fiber-optic SC and LC connectors

Wire cutters

Returning Products for Repair or Replacement

In the event of a hardware failure, please contact Juniper Networks to obtain a Return Material Authorization (RMA) number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until you have received an RMA. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments will be returned to the shipper via collect freight.

See the customer support Web page for complete repair and return policies and procedures.

Packing Instructions for Returning a Chassis

If possible, use the original shipping crate, pallet, and packing materials in which the chassis was originally shipped. If these materials are unavailable, use comparable shipping material, or contact your Juniper Networks representative for information on approved packaging material.

154 Returning Products for Repair or Replacement