Information You Might Need to Supply to Jtac | Juniper Networks 8

Contacting Customer Support and Returning Hardware

Figure 57: Representative Module Serial Number ID Label

g013777

SRP I/O

Serial number ID label

P/C: SRP_I/O

ASY: xxx-xxxxx-xx

S/N: xxxxxxxxxx

Ejector

Information You Might Need to Supply to JTAC

When requesting technical support from the JTAC by phone, be prepared to provide the following information:

Priority level

Indication of what activity was being performed on the router when the problem occurred

Problem detail and configuration data, obtained by these commands:

show version

show hardware

show environment

show configuration

When a new request for technical support is submitted, the JTAC engineer:

1.Opens a case and assigns a number

Information You Might Need to Supply to JTAC		153

Image 171

Juniper Networks 8 manual Information You Might Need to Supply to Jtac, Representative Module Serial Number ID Label

Contents

ERX Hardware Guide Series Routing Platforms ERX Hardware Guide, Release End User License Agreement Page Table of Contents Chapter Unpacking and Inspecting ERX Routers Part Initial Installation Chapter Cabling ERX Routers Part Procedures Part Appendixes Appendix a System Specifications Part Index About This Guide ObjectivesAudience Convention Description Examples Series RoutersDocumentation Conventions Icon Meaning Description List of Technical Publications Issue the clock source Xiv JUNOSe Software Guides Xvi Documentation Feedback Obtaining Documentation Requesting Support Product Overview Product Overview ERX Overview OverviewERX Routers ERX-14xx Models ERX-14xx Models, Front View ERX-14xx Models, Rear View ERX-7xx Models ERX-7xx Models, Front View ERX-310 Router, Front View AC Model ERX-310 Router ERX-310 Router, Rear View AC Model ERX Modules Modules in ERX-14xx Models SRP Module SRP Module for ERX-7xx and ERX-14xx Models Module Details SRP I/O Module SRP Module Redundancy Line Modules Representative Line Module Modules Network Management Tools Redundancy Features NVS Cards Shows the data flow when a spare line module becomes active Data Flow When a Spare Line Module Is Active Power Fans Initial Installation Initial Installation Unpacking and Inspecting ERX Routers Before You BeginUnpacking ERX-14xx Models Removing an L-Bracket Unpacking ERX-7xx Models and ERX-310 Routers Next Step Inspecting Router Components and AccessoriesIf You Detect or Suspect Damage Contacting Juniper Networks ERX 8.0.x Hardware Guide Next Step Freestanding Installation Installing ERX Routers Installation Guidelines Rack-Mounted Installation Installing ERX Routers ERX Routers Installed in Recommended Order Safety Guidelines Installing ERX Routers Rack-Mounted Installation Preparing the Equipment Racks Installing the Router Next Step ERX 8.0.x Hardware Guide Next Step Installing Modules Orientation of Line Modules in ERX Routers Slot Groups Slot Groups for the ERX-7xx Models GE-2 Line Modules Managing Modules Using the SoftwareCombinations of Line Modules In Slot Groups OC48 Line Modules Grounding Jack Locations Series Router Connecting the Wrist Strap to the ERX-310 Router Rear Order of Installation Required Tools and Safety ItemsSafety Guidelines SRP Module Slot Assignments Router Installing SRP I/O and SRP Modules Installing an SRP Module Installing an SRP I/O Module Ejectors in the Open Position Installing a Line Module or an I/O Module Installing Line and I/O Modules Module Slot Assignments Router Removing a Line Module, SRP Module, or SRP I/O Module Ejectors in the Closed Position Installing Components for Line Module Redundancy Installing the Line ModulesInstalling the Redundancy Midplane Enter the halt command Installing a Redundancy Midplane Installing the I/O Modules Configuring Line Module Redundancy Verifying the Installation ERX 8.0.x Hardware Guide Next Step Cabling Overview Cabling ERX Routers ERX Ports and Connectors ERX-14xx Model Shown Required Cables Connection Port and Cable Used Required Tools, Wires, and Cables Cabling the SRP I/O Module External Timing PortsSRP I/O Ports Description Cabling ERX Routers SRP I/O Module for ERX-14xx Models SRP I/O Module for the ERX-310 Router Management Ports Cabling the Router for Power Connecting to the Network ERX-14xx models Power Input Module Cables and Wires Needed Cable/Wire From Power Input Module for ERX-14xx Models Task 1 Turn Off All Router Power Task 2 Connect the Grounding Cables Task 3 Connect the Power Cables ERX 8.0.x Hardware Guide ERX-310 Router AC Model BNC Connectors Hssi ConnectorsCabling I/O Modules RJ-48C Connectors RJ-45 Connectors SC Duplex Connectors LC Duplex Connectors Class 1 LED Product O Module with SC Full Duplex Connectors SMB Connectors O Module with SMB Connectors 21/V.35 Connectors Redundant Ports 21/V.35 Module with 50-Pin X.21/V.35 Connector Powering Up ERX Routers Before You Power Up the SystemPowering Up Initialization Sequence Status LEDs Powering Down ERX 8.0.x Hardware Guide Next Step Setting Up Management Access Accessing ERX Routers Console Port Setup Using HyperTerminalConnecting Directly to the Router Management Ports for ERX Routers Assigning an IP Address Telnet Setup Enter the configure command Snmp Maintaining ERX Routers on Troubleshooting on Page Required Tools and Items Maintaining ERX Routers Storing Modules and Components Cleaning the System Upgrading a System That Contains One SRP Module Upgrading NVS Cards on SRP Modules Upgrading a System That Contains Two SRP Modules Replacing an NVS Card NVS Card Slot on SRP Module Upgrading Memory on SRP Modules Removing SODIMMs Displaying the Memory Installed Sodimm Sockets on the SRP-5 and SRP-10 Module Adding New SODIMMs Replacing SFPs on I/O Modules Verifying the Upgrade Possible Release Mechanisms on the SFP Removing SFPs Example of SFP Installing SFPs Installing an SFP on a GE I/O Module Replacing Fan Trays Fan Tray in ERX-14xx Models Removing the Fan Tray Installing the Fan Tray 100 Installing a Cable-Management Bracket on ERX-7xx Models 101 102 Diagnosing Problems Troubleshooting Troubleshooting Power Failures Causes of Power Failures Symptom Possible Problems ActionsUnderstanding Status LEDs to Troubleshoot Redundant LED Identification 106 107 SRP Module LEDs 109 LED Activity Normal Activity of Functional Status Leds During Booting Status Process Issue the reload slot slotnumber 112 Monitoring Temperatures of Modules Redundancy StatusRedundancy Status of a Line Module Resetting Line Modules and SRP Modules Double-Bit Errors on SRP ModulesDetecting Double-Bit Errors Fixing Double-Bit Errors 116 Appendixes Appendixes System Specifications ERX-14xx Models SpecificationsERX-14xx Models Specifications Category Space Requirements Category Specification 121 ERX-7xx Models Specifications Category ERX-7xx Models Specifications 123 124 ERX-310 Router Specifications Category ERX-310 Router Specifications 126 127 128 Your Preinstallation Responsibilities Installation Guidelines Requirements Regulatory Compliances Environmental Requirements Installation Guidelines and Requirements Safety Guidelines ERX-310 Router Warnings AC Model ERX-310 Power Cord Warnings AC Model Equipment Rack Requirements Mechanical Requirements ERX Routers Installed in a Rack Space Requirements Proper Rack Installation Airflow for ERX Routers Cabling Recommendations Product Reclamation and Recycling Program Federal Communications Commission FCC Statement Hardware Compliance Industry Canada Notice CS-03 FCC Requirements for Consumer Products Avis CS-03 d’Industrie Canada C. Explanatory Notes Equipment Attachment Limitations EC Declaration of Conformity SRP I/O Module Cable Pinouts SRP I/O Module Serial Port SRP I/O Module-RS-232 Serial Connector Pinout Signal SRP I/O Module Ethernet Port SRP I/O Module-RJ-45 Connector Pinout Signal Lists the pinout for the straight-through adapter CT1 and CE1 I/O Modules CT1 I/O Module Ports CT1/CE1 I/O Module-RJ-48C Connector Pinout Signal Pinout of 50-Pin Telco Connector to Ports Signal CE1 I/O Module with Telco Connectors 149 Pin Signal 150 Return Procedure Contacting Customer Support and Returning HardwareContacting Customer Support 152 Locating Component Serial Numbers Representative Module Serial Number ID Label Information You Might Need to Supply to Jtac Returning Products for Repair or Replacement Tools and Parts RequiredPacking Instructions for Returning a Chassis 155 156 Declaration of Conformity Declaration of Conformity 158 Index Index Accessing Symbols Series routers Modules QoS, packet classification for 21/V.35 connectors, cabling