Juniper Networks 8 manual Contacting Customer Support and Returning Hardware, Return Procedure

Appendix D

Contacting Customer Support and Returning Hardware

See the Juniper Networks Web site for complete customer service information:

http://www.juniper.net/support/guidelines.html

This appendix contains the following sections:

Contacting Customer Support on page 151

Return Procedure on page 151

Locating Component Serial Numbers on page 152

Information You Might Need to Supply to JTAC on page 153

Tools and Parts Required on page 154

Returning Products for Repair or Replacement on page 154

Contacting Customer Support

For your convenience, we provide multiple options for requesting and receiving technical support from the Juniper Networks Technical Assistance Center (JTAC):

By the Web using Juniper Networks, Inc. Case Manager: https://www.juniper.net/cm/index.jsp

By telephone:

From the US, Canada, and Mexico at 1–888–314–JTAC

From all other locations at 408–745–9500

Return Procedure

When you need to return a component, follow this procedure:

Return Procedure 151