Juniper Networks 8 manual Locating Component Serial Numbers, 152

ERX 8.0.x Hardware Guide

1.Determine the part number and serial number of the component. For instructions, see “Locating Component Serial Numbers ” on page 152.

2.Obtain a Return Materials Authorization (RMA) number from the Juniper Networks Technical Assistance Center (JTAC). See “Information You Might Need to Supply to JTAC” on page 153.

Provide the following information in your e-mail message or during the telephone call:

Part number and serial number of component

Your name, organization name, telephone number, and fax number

The shipping address for the replacement component, including contact name and phone number

Description of the failure

The support representative validates your request and issues an RMA number for return of the component.

3.Pack the routing node or component for shipment, performing the procedure described in “Returning Products for Repair or Replacement” on page 154.

Locating Component Serial Numbers

Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find the serial number on the chassis or component. To list all the chassis modules and their serial numbers, enter the following command:

host1#show hardware

You can also find the serial numbers on the modules. ID stickers are usually applied near the ejector. See Figure 57.

Fan trays are not listed in the show hardware command output. ERX-7xx model and ERX-14xx model fan trays have stickers on the faceplate. For the ERX-310 router, you must remove the fan tray to view the serial number ID sticker.

152 Locating Component Serial Numbers