Kodak 100/120EX manual Problem solving, Problem Possible Solution

Problem solving

Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak Scan Station 100.

Problem

Possible Solution

Scan Station will not scan/feed	Make sure that:
documents	• the power cord is plugged securely into the back of Scan Station and the
	wall outlet.
	• the power switch is on.
	• the wall outlet is not defective (call a licensed electrician).
	• document(s) is making contact with the feed rollers.
Scan Station is unresponsive	• Press and hold the green Soft Start button on the back of the Scan
	Station for about 5 seconds.
Image quality is poor or has decreased	• Clean the Scan Station. See the procedures in the Administrator’s
	Guide, A-61588, Chapter 6, Maintenance.
Documents are jamming or multiple	Make sure that:
documents are feeding	• the input tray and side guides are adjusted for the width of the
	documents you are scanning.
	• the output tray is adjusted for the length of the documents you are
	scanning.
	• all documents meet the specifications for size, weight, and type as
	outlined in the section entitled, “Document preparation”.
	• the Scan Station is clean.
	• the feed module is installed properly and securely in place.
Distorted images	The feeder holds up to 50 documents in the input tray. During scanning,
	you cannot add documents to the feeder. If you add documents, your
	images may be distorted.
No images are being displayed	• Documents should only be inserted in the feeder after the Scan Station
	is powered up and ready. If you place documents in the input tray
	before the Scan Station is powered up, the documents are fed, but no
	images are displayed.
	• If you are scanning one side of a document, be sure the side you want
	to scan is placed face down and top down in the input tray with the side
	you want to scan facing the input tray with the back toward you.
Image has clipped corners	If your images have clipped corners, the skew angle was too large for the
	Scan Station to handle. Be sure documents are placed in the input tray
	with the edges aligned and the side guides positioned correctly to
	accommodate the size documents you are feeding to avoid large skew
	angles.
First image in a batch appears “washed	If the scanned documents in a batch have more than a 25 degree skew,
out”	the first image in the batch might appear washed out. Be sure that
	documents are placed in the input tray with the edges aligned and the
	side guides positioned correctly to accommodate the size documents
	you are feeding to avoid large skew angles.
Roller marks appear on the document	Clean the rollers. See the procedures in the Administrator’s Guide,
after scanning	A-61588, Chapter 6, Maintenance.
Black lines appear on the scanned	Clean the imaging guides and white strips next to the imaging guides.
document	See the procedures in the Administrator’s Guide, A-61588, Chapter 6,
	Maintenance.

4-2 A-61544 January 2008