Lantronix 900-618 Technical Support

12: Troubleshooting

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are

unable to fix the error, you have the following options:

Technical Support US

Check our online knowledge base or send a question to Technical Support at

http://www.lantronix.com/support.

Phone: (800) 422-7044 (US Only)

(949) 453-7198

Technical Support Europe, Middle East, and Africa

Phone: +33 (0)1 39 30 4172

+49 (0) 180 500 13 53 (Germany Only)

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are availa ble at

www.lantronix.com/support.

When you report a problem, please provide the following information:

 Your name, and your company name, address, and phone number 

 Lantronix model number

 Lantronix MAC number

 Software version (on the first screen shown when you Telnet to port 9999) 

 Description of the problem

 Status of the unit when the problem occurred (please try to include inf ormation

on user and network activity at the time of the problem).

xPico User Guide 76

Contents

Main Copyright and Trademark Warranty Contacts Disclaimer Revision History Table of Contents Page Page Page List of Tables List of Figures 1. Using This Guide xPico User Guide 9 Purpose and Audience Chapter Summary The remaining chapters in this guide include: Additional Documentation 2. Introduction Capabilities Applications Protocol Support Configuration Methods Addresses and Port Numbers Hardware Address IP Address Product Information Label 3. Using DeviceInstaller Installing DeviceInstaller Assigning an IP Address Accessing the xPico Using DeviceInstaller Viewing the Current Configuration 3: Using DeviceInstaller xPico User Guide 16 3: Using DeviceInstaller xPico User Guide 17 4. Configuration Using Web Manager Accessing Web-Manager Using DeviceInstaller Network Configuration Network Mode Automatic IP Address Configuration Static IP Address Configuration Ethernet Configuration Server Configuration 4: Configuration Using Web Manager Server Configuration Advanced Host List Configuration Retry Settings Host Information Channel 1 and 2 Configuration Serial Settings Channel 1 Port Settings 4: Configuration Using Web Manager Pack Control Flush Input Buffer (Serial to Network) Flush Output Buffer (Network to Serial) Connection Settings - TCP Page Connect Protocol xPico User Guide 29 Connect Mode: Passive Connection Connect Mode: Active Connection Endpoint Configuration Connection Settings - UDP Connect Protocol Datagram Mode Endpoint Configuration Configurable Pin Settings Configurable Pin Functions Apply Settings Apply Defaults 5. Configuration via Telnet or Serial Port (Setup Mode) Accessing Setup Mode Telnet Connection Serial Port Connection Exiting Setup Mode 6. Setup Mode: Server Configuration Server Configuration (Option 0) IP Address Set Gateway IP Address Netmask: Number of Bits for Host Part Set DNS Server IP Address Change Telnet/Web-Manager Password DHCP Name 7. Setup Mode: Channel Configuration Channel 1 (Option 1) or Channel 2 (Option 2) Baudrate 7: Setup Mode: Channel Configuration I/F (Interface) Mode Hex Binary Common I/F Mode Setting 1 Port Number Connect Mode 7: Setup Mode: Channel Configuration 1 2 a) Incoming Connection xPico User Guide 43 b) Response c) Active Startup 7: Setup Mode: Channel Configuration xPico User Guide 45 Command String Result if remote IP is 129.1.2.3 and remote port is 1234 Page d) Datagram Type e) Modem Mode Page Send the Escape Sequence (+++) in Modem Mode Show IP addr after 'RING' Auto Increment Source Port Remote IP Address Remote Port DisConnMode Flush Mode (Buffer Flushing) Pack Control Packing Interval Trailing Characters Send Characters DisConnTime (Inactivity Timeout) Send Characters Telnet Terminal Type Channel (Port) Password 8. Setup Mode: Advanced Settings Expert Settings (Option 5) TCP Keepalive time in seconds ARP Cache timeout in seconds CPU Performance Disable Monitor Mode at bootup HTTP Port Number MTU Size Security Settings (Option 6) Page Disable TFTP Firmware Upgrade Disable Port 77FE (Hex) Disable Web Server Disable Web Setup Disable ECHO Ports Enable Encryption Enable Enhanced Password Disable Port 77F0 (Hex) Default Settings (Option 7) Channel 1 and Channel 2 Configuration Defaults 8: Setup Mode: Advanced Settings Expert Settings Defaults xPico User Guide 61 Security Settings Defaults 9. GPIO Interface Configurable Pins Features Control Protocol Guidelines Commands Byte 0 Command Types 9: GPIO Interface Command 10h, Get Functions xPico User Guide 64 Command 11h, Get Directions Command 12h, Get Active Levels Command 13h, Get Current States Examples Page 10. Firmware Upgrades Obtaining Firmware Reloading Firmware Using TFTP: Graphical User Interface Using TFTP: Command Line Interface Recovering the Firmware Using the Serial Port and DeviceInstaller 11. Monitor Mode Entering Monitor Mode Using the Serial Port Entering Monitor Mode Using the Network Port Monitor Mode Commands 11: Monitor Mode Page 12. Troubleshooting xPico User Guide 73 Problems and Error Messages 12: Troubleshooting xPico User Guide 74 12: Troubleshooting xPico User Guide 75 Technical Support A: Binary to Hexadecimal Conversions Converting Binary to Hexadecimal Conversion Table Scientific Calculator Page B: Compliance RoHS Notice