11: Troubleshooting and Contact Information
Problem/Message |
| Reason |
| Solution |
The device server appears to be set |
| If you are sure that the |
| You can check to see whether |
up correctly, but you are not |
| serial port setting is correct, |
| there is a socket connection to or |
communicating with your device |
| then you may not be |
| from the UDS by looking at the |
attached to the device server |
| connecting to the correct |
| Status LED. |
across the network. |
| socket of the device server. |
|
|
|
|
|
| If the Status LED is blinking |
|
| Another possibility is that |
| consistently, then there is a good |
|
| the device server is not set |
| socket connection. |
|
| up correctly to make a good |
|
|
|
| socket connection to the |
| If the Status LED is solid green, |
|
| network. |
| |
|
|
| then the socket connection does | |
|
|
|
| |
|
|
|
| not exist. Use the Connect Mode |
|
|
|
| option C0 for making a connection |
|
|
|
| to the UDS from the network. Use |
|
|
|
| Connect Mode option C1 or C5 for |
|
|
|
| a connection to the network from |
|
|
|
| the UDS. |
|
|
|
|
|
When connecting to the Web- |
| Your computer is not able |
| Make sure that port 30718 (77FEh) |
Manager within the device server, |
| to connect to port 30718 |
| is not blocked with any router that |
the "No Connection With The |
| (77FEh) on the device |
| you are using on the network. Also, |
Device Server" message displays. |
| server. |
| make sure that port 77FEh is not |
|
|
|
| disabled within the Security |
|
|
|
| settings of the device server. |
|
|
|
|
|
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you have the following options:
To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support.
Technical Support Europe, Middle East, and Africa
Phone: +33 (0) 1 39 30 41 72
Email: eu_techsupp@lantronix.com or eu_support@lantronix.com
Firmware downloads, FAQs, and the most
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)
UDS1100 User Guide | 68 |
