Lantronix UDS1100 manual Lock on

11: Troubleshooting and Contact Information

Problem/Message	Reason	Solution
When you try to assign an IP with	The cause is most likely	Double-check the parameters that
DeviceInstaller, you get the	one of the following:	you specified.
following :
"No response from device!	The hardware address you	Note: You cannot assign an IP
	specified is incorrect.	address to a device server through
Verify the IP, Hardware		a router.
Address and Network Class.	The IP address you are
Please try again."	trying to assign is not a
	valid IP for your logical
	subnet.
	You did not choose the
	correct subnet mask.
The device server is not	The most likely reason is	The serial settings for the serial
communicating with the serial	the wrong serial settings	device and the device server must
device to which it is attached.	were chosen.	match. The default serial settings
		for the device server are RS-232,
		9600 baud, 8 character bits, no
		parity, 1 stop bit, no flow control.
When you try to enter the setup	The issue is most likely	Double-check everything in the
mode on the device server using	something covered in the	problem above. Confirm that Caps
the serial port, you get no response.	previous problem, or	Lock is not on.
	possibly, you have Caps
	Lock on.
You can ping the device server, but	There may be an IP	Turn the device server off and then
not Telnet to the device server on	address conflict on your	issue the following commands at
port 9999.	network	the DOS prompt of your computer:
	You are not Telneting to	ARP -D X.X.X.X (X.X.X.X is the IP
	port 9999.	of the device server).
	The Telnet configuration	PING X.X.X.X (X.X.X.X is the IP of
	port (9999) is disabled	the device server).
	within the device server	If you get a response, then there is
	security settings.
		a duplicate IP address on the
		network. If you do not get a
		response, use the serial port to
		verify that Telnet is not disabled.
With DeviceInstaller, you get the	The file you are attempting	Download the correct firmware file
Wrong Password error when you try	to load is the incorrect	from the Lantronix website.
to upgrade the firmware.	firmware file for the UDS.

UDS1100 User Guide 67