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11: Troubleshooting and Contact Information
Problems and Error Messages
Table
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| Problem/Message |
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| Reason |
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| Solution |
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| When you issue the ARP |
| Your currently |
| Have someone from your IT | |||
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| command in Windows, the "ARP |
| user does not have the |
| department log you in with | |||
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| entry addition failed: 5" message |
| correct rights to use this |
| sufficient rights. | |||
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| displays. |
| command on this PC. |
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| When you attempt to assign an IP |
| When you Telnet to port 1 |
| Telnet back to Port 1. Wait for it to | |||
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| address to the unit by the ARP |
| on the device server, you |
| fail, then Telnet to port 9999 again. | |||
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| method, the "Press Enter to go into |
| are only assigning a |
| Make sure you press Enter | |||
|
| Setup Mode" error "(described |
| temporary IP address. |
| quickly. | |||
|
| below) message displays. Now |
| When you Telnet into port |
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| ||
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| when you Telnet to the device |
| 9999 and do not press |
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| ||
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| server, the connection fails. |
| Enter quickly, the device |
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| server reboots, causing it to |
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| lose the IP address. |
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| When you Telnet to port 9999, the |
| You did not press Enter |
| Telnet to port 9999 again, but | |||
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| "Press Enter to go into Setup Mode" |
| quickly enough. You only |
| press Enter as soon as you see | |||
|
| message displays. However, |
| have 5 seconds to press |
| the "Press Enter to go into Setup | |||
|
| nothing happens when you press |
| Enter before the connection |
| Mode" message. | |||
|
| Enter, or your connection is closed. |
| is closed. |
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| When you Telnet to port 1 to assign |
| You may have entered the |
| Confirm that the Ethernet address | |||
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| an IP address to the device server, |
| Ethernet address incorrectly |
| that you entered with the ARP | |||
|
| the Telnet window does not |
| with the ARP command. |
| command is correct. The Ethernet | |||
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| respond for a long time. |
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| address may only include numbers | ||
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| and usually in Unix, the segments | |
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| of the Ethernet address are | |
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| separated by dashes. In some | |
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| forms of Unix, the Ethernet | |
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| address is segmented with colons. | |
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| The IP address you are |
| Confirm that your PC has an IP | ||
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| trying to assign is not on |
| address and that it is in the same | ||
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| your logical subnet. |
| logical subnet that you are trying to | ||
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| assign to the device server. | |
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| The device server may not |
| Make sure that the Link LED is lit. | ||
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| be plugged into the network |
| If the Link LED is not lit, then the | ||
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| properly. |
| device server is not properly | ||
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| plugged into the network. | |
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UDS1100 User Guide | 66 |