Lantronix UDS1100 manual Problems and Error Messages, Problem/Message Reason Solution

11: Troubleshooting and Contact Information

Problems and Error Messages

Table 11-2. Problems and Error Messages

Problem/Message	Reason	Solution
When you issue the ARP –S	Your currently logged-in	Have someone from your IT
command in Windows, the "ARP	user does not have the	department log you in with
entry addition failed: 5" message	correct rights to use this	sufficient rights.
displays.	command on this PC.
When you attempt to assign an IP	When you Telnet to port 1	Telnet back to Port 1. Wait for it to
address to the unit by the ARP	on the device server, you	fail, then Telnet to port 9999 again.
method, the "Press Enter to go into	are only assigning a	Make sure you press Enter
Setup Mode" error "(described	temporary IP address.	quickly.
below) message displays. Now	When you Telnet into port
when you Telnet to the device	9999 and do not press
server, the connection fails.	Enter quickly, the device
	server reboots, causing it to
	lose the IP address.
When you Telnet to port 9999, the	You did not press Enter	Telnet to port 9999 again, but
"Press Enter to go into Setup Mode"	quickly enough. You only	press Enter as soon as you see
message displays. However,	have 5 seconds to press	the "Press Enter to go into Setup
nothing happens when you press	Enter before the connection	Mode" message.
Enter, or your connection is closed.	is closed.
When you Telnet to port 1 to assign	You may have entered the	Confirm that the Ethernet address
an IP address to the device server,	Ethernet address incorrectly	that you entered with the ARP
the Telnet window does not	with the ARP command.	command is correct. The Ethernet
respond for a long time.		address may only include numbers
		0-9 and letters A-F. In Windows
		and usually in Unix, the segments
		of the Ethernet address are
		separated by dashes. In some
		forms of Unix, the Ethernet
		address is segmented with colons.
	The IP address you are	Confirm that your PC has an IP
	trying to assign is not on	address and that it is in the same
	your logical subnet.	logical subnet that you are trying to
		assign to the device server.
	The device server may not	Make sure that the Link LED is lit.
	be plugged into the network	If the Link LED is not lit, then the
	properly.	device server is not properly
		plugged into the network.

UDS1100 User Guide 66