Lenovo 5027, 384, 4168 Symptom-to-FRU index, Hard disk drive boot error, Diagnostic error codes

Chapter 7. Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with the Chapter 4 “General checkout” on page 33. You can use this index to help you decide which FRUs are needed when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 66.

Notes:

1.If you have both an error message and an incorrect audio response, diagnose the error message first.

2.If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first.

3.If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

4.For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed through the SMC - Storage Array:

•You might receive the error message “No operating system found. Press F1 to repeat boot sequence.” In this case, press Ctrl+Alt+Delete instead of F1 to establish a connection to the storage area network where your operating system is stored. Verify that the user name is not logged on in another location.

•If the SMC login prompt disappears before you log in and then a black screen displays, contact the administrator.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Note: For computer models that do not have an internal hard disk drive and use a remote hard disk drive accessed through the SMC - Storage Array, contact the network or storage administrator.

Error	FRU/Action
The start-up drive is not in the boot sequence in	Check the configuration and ensure the start-up drive is
configuration.	in the boot sequence.
No operating system installed on the boot drive.	Install an operating system on the boot drive.
The boot sector on the start-up drive is corrupted.	The drive must be formatted. Do the following:
	1. Attempt to back-up the data on the failing hard disk
	drive.
	2. Using the operating system programs, format the
	hard disk drive.
The drive is defective.	Replace the hard disk drive.

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See “Running tests” on page 38 for the specific type for information about the diagnostic programs.

In the following index, X can represent any number.

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