13 Troubleshooting
General problems
Problem / Question | Solution / Answer | |
Why am I missing | If you see voids (missing characters) when printing envelopes, check your printer driver | |
characters when I print on | settings to make sure you selected Envelope from the Paper Type menu. | |
envelopes? | If Envelope is already selected, try changing the texture setting to a rougher setting. | |
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| Sometimes toner does not adhere well to | |
| driver, select Custom | |
| To change Custom 6 back to its default settings for Paper Type, Paper Texture, and Paper | |
| Weight, use the Local Printer Settings Utility on the drivers CD that shipped with your printer. | |
| If you already installed the printer drivers and utilities, skip to step 7. | |
| 1 | Insert the drivers CD into your computer. |
| 2 | Click Printer Software. |
| 3 | Click Agree. |
| 4 | Select Local Printer Install, and then click Next. |
| 5 | Select your printer and port, and make sure Local Printer Settings Utility is checked. |
| 6 | Click Finish. |
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| The Utility will be installed on your computer under Program Files (unless you chose a |
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| different directory). |
| 7 | Open the Local Printer Settings Utility. |
| 8 | From the Paper menu, scroll through the menu items until you see the Custom menu |
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| setting. |
| 9 | Click Custom. |
| 10 Scroll down to Custom 6 Paper Type. | |
| 11 Select envelope for the Custom 6 paper type, heavy for the Custom 6 paper weight, and | |
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| rough for the Custom 6 paper texture. |
| 12 From the toolbar, click Actions. | |
| 13 Click Apply to save the changes you made. | |
| 14 Click File Æ Exit to close the Local Printer Settings Utility. | |
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How do I clear a paper | See How to clear paper jams on page 35 for information about clearing jams. | |
jam? |
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The toner low message is | Yes, you can still print. To extend the life of the toner cartridge somewhat, remove the | |
on, but I don’t have another | cartridge, firmly shake it from side to side and front to back several times to use the remaining | |
cartridge to put in yet. Can | toner, then insert it back into the printer. Repeat this procedure multiple times. If print remains | |
I still print with the low | faded, replace the toner cartridge. | |
cartridge? |
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The printer seems to print | This is normal. The printer sometimes prints at a slightly slower speed when feeding print | |
slower when using the | media from the manual feeder. | |
manual feeder. |
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I want to manually duplex | The problem is that when the printer tries to manually duplex a print job, it always prints side 2 | |
card stock, but I’m having | from Tray 1. However, Tray 1 does not support card stock. | |
trouble getting it to feed. | To achieve the desired effect, you have to send both pages of the print job as separate jobs. | |
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| After the first page has printed, reload the card stock in the manual feeder. Load the card | |
| stock in the feeder with the | |
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Troubleshooting
104