13 Troubleshooting

General problems

Problem / Question

Solution / Answer

Why am I missing

If you see voids (missing characters) when printing envelopes, check your printer driver

characters when I print on

settings to make sure you selected Envelope from the Paper Type menu.

envelopes?

If Envelope is already selected, try changing the texture setting to a rougher setting.

 

 

Sometimes toner does not adhere well to smooth-textured envelopes. From your printer

 

driver, select Custom 6-Rough Env from the Paper Type menu.

 

To change Custom 6 back to its default settings for Paper Type, Paper Texture, and Paper

 

Weight, use the Local Printer Settings Utility on the drivers CD that shipped with your printer.

 

If you already installed the printer drivers and utilities, skip to step 7.

 

1

Insert the drivers CD into your computer.

 

2

Click Printer Software.

 

3

Click Agree.

 

4

Select Local Printer Install, and then click Next.

 

5

Select your printer and port, and make sure Local Printer Settings Utility is checked.

 

6

Click Finish.

 

 

The Utility will be installed on your computer under Program Files (unless you chose a

 

 

different directory).

 

7

Open the Local Printer Settings Utility.

 

8

From the Paper menu, scroll through the menu items until you see the Custom menu

 

 

setting.

 

9

Click Custom.

 

10 Scroll down to Custom 6 Paper Type.

 

11 Select envelope for the Custom 6 paper type, heavy for the Custom 6 paper weight, and

 

 

rough for the Custom 6 paper texture.

 

12 From the toolbar, click Actions.

 

13 Click Apply to save the changes you made.

 

14 Click File Æ Exit to close the Local Printer Settings Utility.

 

 

How do I clear a paper

See How to clear paper jams on page 35 for information about clearing jams.

jam?

 

 

 

 

The toner low message is

Yes, you can still print. To extend the life of the toner cartridge somewhat, remove the

on, but I don’t have another

cartridge, firmly shake it from side to side and front to back several times to use the remaining

cartridge to put in yet. Can

toner, then insert it back into the printer. Repeat this procedure multiple times. If print remains

I still print with the low

faded, replace the toner cartridge.

cartridge?

 

 

 

 

The printer seems to print

This is normal. The printer sometimes prints at a slightly slower speed when feeding print

slower when using the

media from the manual feeder.

manual feeder.

 

 

 

 

I want to manually duplex

The problem is that when the printer tries to manually duplex a print job, it always prints side 2

card stock, but I’m having

from Tray 1. However, Tray 1 does not support card stock.

trouble getting it to feed.

To achieve the desired effect, you have to send both pages of the print job as separate jobs.

 

 

After the first page has printed, reload the card stock in the manual feeder. Load the card

 

stock in the feeder with the already-printed side down, with the top of the sheet first.

 

 

 

Troubleshooting

104

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Lexmark 342n, 340 manual General problems, Click Printer Software

342n, 340 specifications

The Lexmark 340n and 342n are part of Lexmark's robust line of monochrome laser printers designed for small to medium-sized businesses. These models are well-known for their reliability, advanced features, and the ability to efficiently handle a high volume of printing tasks.

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One of the standout characteristics of these printers is their excellent print quality. Both models utilize Lexmark's Advanced Toner technology, which helps produce crisp text and sharp images, with a print resolution of up to 1200 x 1200 dots per inch (dpi). This makes them suitable for printing professional documents, reports, and presentations.

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