Troubleshooting
Symptom | Cause | Solution |
Print too light | • The Toner Darkness setting is too | • Select a different Toner Darkness† |
| light. | setting from the printer driver before |
| • You are using paper that does not | sending the job to print. |
| meet the printer specifications. | • Load paper from a new package. |
| • The toner cartridge is low on toner. | • Avoid textured paper with rough |
| • The toner cartridge is defective. | finishes. |
|
| • Make sure the paper you load in the |
|
| trays is not damp. |
|
| • Replace the toner cartridge. |
|
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|
Print too dark | • The Toner Darkness setting is too | • Select a different Toner Darkness† |
| dark. | setting from the printer driver before |
| • The toner cartridge is defective. | sending the job to print. |
|
| • Replace the toner cartridge. |
Transparency print quality is poor | • You are using transparencies that | • | Use only transparencies | |
(Print has inappropriate light or dark | do not meet the printer |
| recommended by the printer | |
specifications. |
| manufacturer. | ||
spots, toner is smeared, or horizontal |
| |||
• The Form Type setting in the printer | • Make sure the Form Type setting is | |||
or vertical light bands appear.) | ||||
driver is set to something other than |
| set to transparency. | ||
|
| |||
| transparency. |
|
| |
Toner specks | • The toner cartridge is defective. | • Replace the toner cartridge. | ||
| • The fuser is worn or defective. | • | Replace the fuser*. | |
| • Toner is in the paper path. | • | Call for service. | |
Toner rubs off the paper easily | • The Paper Texture setting is wrong | • | Change Paper Texture† from | |
when you handle the sheets | for the type of paper or specialty |
| Normal to Smooth or Rough. | |
| media you are using. | • | Change Paper Weight† from Plain | |
| • The Paper Weight setting is wrong |
| to CardStock (or other appropriate | |
| for the type of paper or specialty |
| weight). | |
| media you are using. | • | Replace the fuser*. | |
| • The fuser is worn or defective. |
|
| |
Gray background | • The Toner Darkness setting is too | • Select a different Toner Darkness† | ||
| dark. |
| setting from the printer driver before | |
| • The toner cartridge is defective. |
| sending the job to print. | |
ABCDE |
| • Replace the toner cartridge. | ||
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| ||
ABCDE |
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| |
ABCDE |
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Uneven print density | The toner cartridge is defective. | Replace the toner cartridge. |
ABCDE |
ABCDE |
ABCDE |
*To replace the fuser, call a service technician.
Print quality problems
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