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Customer Information and Reporting Safety Defects
Customer Assistance
By letter at:
Attn: Customer Assistance
Mazda North American Operations 7755 Irvine Center Drive
Irvine, CA
In order to serve you efficiently and effectively, please help us by providing the following information:
1.Your name, address, and telephone number
2.Year and model of vehicle
3.Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash)
4.Purchase date and current mileage
5.Your dealer's name and location
6.Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
qSTEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not be possible. As a final step to ensure that your concerns are being fairly considered, Mazda North American Operations has agreed to participate in a dispute settlement program administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBBAUTO LINE works with consumers and the manufacturer in an attempt to reach a mutually acceptable resolution of any warranty related concerns. If the BBB is not able to facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies under the Federal
BBBAUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If you choose to seek remedies that are not created by the