Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In our experience, any questions, problems, or complaints regarding the operation of your Mazda or any other general service transactions are most effectively resolved by your dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc.Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown (page
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
Provide the Department with the following information:
1.Your name, address and telephone number
2.Year and model of vehicle
3.Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” page of section 10 of this manual for the location of the VIN.
4.Purchase date
5.Present odometer reading
6.Your dealer's name and location
7.The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction.
