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Mitel 5320, 5330 Programmable Buttons, Menu Buttons 5340 IP Phones only, Navigation Page Buttons

Models: 5330 5320 5340

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Getting Started

Programmable Buttons

The IP Phones have self-labeling, programmable buttons. The 5320 IP Phone has 11 programmable buttons. The 5330 IP Phone has 33 programmable buttons. The 5340 IP Phone has 42 programmable buttons. Each phone has the following buttons that are programmed by the system administrator and cannot be reprogrammed; however, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on page 24.

Button	Action

Do-Not-Disturb	Turns Do-Not-Disturb (DND) mode on or off.

Outgoing	Selects an outgoing line for external calls.

Call 1	Selects an outside line or answers a call.

Call 2	Selects an outside line or answers a call.

Intercom	Answers an intercom (internal) call.

Conference	Places a conference call.

Forward	Forwards the call to the specified number.

Menu Buttons (5340 IP Phones only)

The 5340 IP Phone has eight dynamic menu buttons at the top of the Display that change depending on the feature and menu currently displayed. You can use the menu buttons to view and select feature options.

Navigation Page Buttons

The IP Phones have three Navigation Page icons located in the bottom right hand corner of the display to navigate between the IP phone’s three display pages. When a page icon in the bottom right-hand corner of the Display blinks, it means that there is real-time activity on the page where the number or feature is located.

If you navigate to the second or third pages, you must use the Navigation Page buttons to return to the first page. You are not automatically returned to the first page after using features or when the IP phone is idle. You can also press the (Home) button on the 5340 IP Phone (only) to return to the first page.

External Speaker

The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 43 for information about handsfree calls. See “Listening to Background Music” on page 37 for more information about background music.

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Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Mitel 5320, 5330 manual Programmable Buttons, Menu Buttons 5340 IP Phones only, Navigation Page Buttons, External Speaker

Contents

Communications Platform Page Feature Code Feature ButtonsCommonly Used Feature Codes 5320/5330/5340 IP Phone Quick Reference GuidePlacing Emergency Calls Using Do-Not-DisturbAnswering Calls Placing Internal Intercom CallsTechpubs@mitel.com Maintenance and Repair Important Safety Instructions and PrecautionsSafety Notices Programming Emergency NumbersSoftware Updates Power RequirementsProduct Disposal Instructions Phone Usage Directive 1999/5/EC of the European Page Contents Using Automatic Trunk Answer Placing Calls Answering and Placing CallsCall Features Using the Directory Using Account CodesUsing Meet-Me Conferencing MessagesCordless Devices TroubleshootingHunt Groups IndexPage Welcome About Your IP Phone5320/5330 IP Phone Features IP PhoneIP Phone Features Handset Phone Feature DescriptionsRing/Message Indicator DisplayDialpad Buttons Navigation Page Buttons Programmable ButtonsMenu Buttons 5340 IP Phones only External SpeakerPhone Signals Comfort and Safety TipsTo view system information Using a HeadsetViewing the Phone Information To connect and activate the headsetAdjusting the Conference Unit Volume Using the 5310 IP Conference UnitAccessing/Exiting the Conference Controller Application Turning the Conference Unit On and OffMuting the Conference Unit Placing the Conference Unit in Presentation ModeTo enable/disable Presentation Mode To mute the Conference UnitUsing the Line Interface Module LIM To answer a Call using the analog line Making and Answering Calls Using the Analog ButtonTo make a call using the Analog line To end a current call when an incoming analog call arrivesMaking and Answering Calls Using the Failover Mode Page Adjusting the Viewing Angle To adjust the viewing angleAdjusting the Display Contrast and Brightness Changing Volume LevelsChanging the Ring Tone Changing the Language To change the display/prompt languageTo change the text size on a display Changing the Text Size on the DisplayPress Large Text or Small Text Using the Screen Saver To configure the screen saver on your IP PhoneTo wake your IP phone from screen saver mode Viewing Call History Viewing Call HistoryTo view your call history To delete an individual call record Deleting Call RecordsReviewing Call Record Icons Press Delete Log Entry To delete all calls by typeEditing Your Contact List Cutomizing Your Contact ListAdding Names to Your Contact List Dialing from Your Contact ListTo play the beep, press Play button beep or Play error beep To adjust the volume of the audio feedbackSpecifying Audio Feedback Options Using the Dialpad Buttons to Enter Characters To use the dialpad to enter charactersPersonalizing Your Phone Lamp Signals Description Using Programmable ButtonsTo program a button Outside Line Access Codes Default Access CodesDefault Feature Codes Extension NumbersAnswer Ringing Call 351 Automatic IC Access On/Off Message View Messages Listening to Background Music Resetting Programmable ButtonsResetting the IP Phone to the Default Settings Viewing Button AssignmentsTo switch between keymaps during a call Switching KeymapsTo switch between keymaps when your IP phone is idle Activating Door RelayAnswering Calls Using Automatic Call AccessAnswering Waiting Calls To redirect calls Using Automatic Trunk AnswerRedirecting Calls To use Automatic Trunk AnswerPlacing Calls Placing Emergency Calls using the LIM LinePlacing Emergency Calls Placing Internal Calls Using Camp-onRequesting a Callback Queuing the Phone To place an external call Placing External CallsRedialing a Number To use RedialUsing Station Speed Dial Using Speed DialUsing System Speed Dial Storing Station Speed-Dial NumbersTo dial a Station Speed-Dial number Dialing Station Speed-Dial NumbersDeleting Station Speed-Dial Entries To delete a Station Speed-Dial entryTo program a Station Speed-Dial button Assigning Speed-Dial Numbers to Programmable ButtonsTo program a System Speed-Dial button Using the Directory Button Characters RepresentedTo disable the code Using Account CodesTo search for a directory name or feature To enter an optional account codeUsing Ring Intercom Always Using Handsfree ModeUsing Mute Placing Calls On Hold Entering a HookflashTransferring Calls to Other Extensions Using Reverse TransferTransferring Calls Transferring Calls to External NumbersTo display your user information and the date and time Viewing Your System InformationViewing Caller ID Information To show the outside party’s name/numberManual Call Forwarding Forwarding CallsSystem Forwarding To disable Dynamic Extension Express Using Dynamic Extension ExpressTo enable Dynamic Extension Express To answer a call routed to your mobile or home phoneTo use the Dynamic Extension Express Handoff pull feature Using the Handoff Push/Pull FeatureTo use the Dynamic Extension Express Handoff push feature To cancel the Dynamic Extension Express Handoff featureReceiving Message Waiting Indications Callback Auto Attendant NumberTransferring a Conference Placing Ad Hoc Conference CallsAdding a Conference Party Dropping Out of a ConferenceEnding a Conference and Placing all Parties on Hold To toggle between the held callersSetting Up a Meet-Me Conference Using Meet-Me ConferencingAccess Codes To set up a Meet-Me Conference using a personal access codePutting a Meet-Me Conference on Hold Joining a Meet-Me ConferenceDropping Out of a Meet-Me Conference Transferring a Meet-Me ConferenceTo use Record-A-Call Using Record-A-CallUsing Group Listen To stop Record-A-CallTo return a call or redial a number listed in a call log Using Call LoggingTo use Call Logging To delete individual call log entriesUsing Secondary Extension Buttons To log on to a Hot Desk-enabled base phone Using Hot DeskingTo log off of a Hot Desk session Changing Your Station Passcode Using the Configuration AssistantTo change your station passcode To access the Configuration Assistant Accessing the Configuration AssistantChanging the Dynamic Extension Express Settings To change the DDE settings using Configuration AssistantChanging the Manual Call Forwarding Settings Changing the DND SettingsTo change the DND settings using Configuration Assistant To create a new Meet-Me Conference access code Managing Meet-Me Conferencing Access CodesTo delete an existing Meet-Me Conference access code Using Remote Programming To enable Dynamic Extension Express using Remote ProgrammingTo turn on Manual Call Forwarding using Remote Programming To turn on DND using Remote ProgrammingTo turn off DND using Remote Programming To turn off Call Forwarding using Remote ProgrammingTo change your station passcode using Remote Programming Page Messages Leaving Messages at Other ExtensionsViewing and Responding to Messages Canceling Messages Left at Other ExtensionsDeleting Waiting Inter-Station Messages To turn on DND Using Do-Not-Disturb DNDCode Default Mes New Message Default Message Sage To turn off DNDTo cancel all Reminder message requests Using Reminder MessagesCode Default New Message To set a Reminder messagePaging Other System Users Enabling or Disabling the Page FeaturePlacing a Page Announcement Page Logging in to ACD Hunt Groups To log in to one or more ACD hunt groupsLogging out of ACD Hunt Groups Stopping the ACD Hunt Group Wrap-up TimerTo stop the wrap-up timer To log out of one or more ACD hunt groupDiverting Hunt Group Calls Other Hunt Group FeaturesRequesting Agent Help To use Agent HelpMonitoring Calls Hunt Group Supervisor FeaturesAccepting or Rejecting Agent Help Calls Stealing Hunt Group CallsUsing Barge-In To monitor and/or barge in on a callPage Cordless Devices Feature Function Cordless Module Handset and Headset CombinationsTo pair a Bluetooth accessory Pairing the Cordless Module and DevicesPairing a Bluetooth Accessory with a Bluetooth Module To pair a Dect cordless deviceTo unpair a cordless device Cordless Module LED IndicatorsBlue LED Function Using the Volume Keys on Cordless Device Using a Cordless Device as a Remote ControlUsing the Mute Key on a Cordless Device Alerting Tones and LEDsLow Battery Level Using the Mitel Cordless Handset Cordless Handset FeaturesCordless Handset Alerting Tones and LEDs Answering CallsHanging Up To hang upLED Color LED State Indicates Using the Mitel Dect Cordless Headset Cordless Headset FeaturesCordless Headset Alerting Tones and LEDs Answer a Call Using a Bluetooth HeadsetHang Up Connecting/Disconnecting a Bluetooth Headset Using the Cordless Devices ApplicationEnabling/Disabling Auto-Connect on a Bluetooth Headset Low Battery LevelEditing a Bluetooth Headset Name To edit a nameCordless Devices Contact Information Error MessagesMessage Reason Troubleshooting Tips Problem Possible SolutionTo Handoff