Call Features

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 52 for more information.

Transferring Calls to Other Extensions

To transfer a call to another extension:

1.While on the call, press (Transfer), and then enter the extension number.

2.Do one of the following:

•Wait for an answer, announce the call, and then hang up. If the extension is unavailable, press the flashing IC or Call Key button to return to the caller.

•Hang up to transfer the call and disconnect the call from your IP phone.

NOTE

If your system administrator has enabled the Transfer-on-Connect Allowed feature for your IP phone, you are automatically connected to calls transferred to your extension after the transferring party hangs up. If this option is turned off, you must press an IC or Call Key button to answer calls transferred to your extension.

Transferring Calls to External Numbers

To transfer a call to an external number:

1.While on the call, press (Transfer).

2.Press the Outgoing button or the Outgoing Call access code (the default code is 8) to select an outside line.

3.Dial the phone number.

4.Do one of the following:

•Wait for an answer, announce the call, and then hang up. If the extension is unavailable, press the flashing Call Key button to return to the caller.

•Hang up to transfer the call and disconnect the call from your IP phone.

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other extensions. For example, if you receive a call while you are away from your desk, you can pick up the call from another extension.

To use Reverse Transfer:

1.Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.

2.Dial the extension or hunt group number or press a PKM button where the call is ringing or holding. The call is transferred to the IP phone you are using and you are connected to the caller.

Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

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Mitel 5320 Transferring Calls to Other Extensions, Transferring Calls to External Numbers, Using Reverse Transfer
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5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.
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