Mitel 5330, 5340, 5320 manual Using Automatic Trunk Answer, Redirecting Calls, To redirect calls

Answering and Placing Calls

Redirecting Calls

You can redirect calls to another extension or external number. If you have a 5340 IP Phone, you can use the menu buttons to redirect calls to the following destinations:

•SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination.

•IC CALL TO DND: Places your IP phone in DND Mode and blocks the call. See “Using Do-Not-Disturb (DND)” on page 69.

•SEND TO DEST: Redirects the call to the extension or phone number entered.

To redirect calls:

1.While a call is ringing, dial 331 or press the menu button as described above (5340 IP Phones only).

2.Do one of the following:

•Dial the extension number, or press the Outgoing button or the Outgoing Call access code (the default code is 8), and then dial the external number.

•Enter the DND code.

Using Automatic Trunk Answer

You can use Automatic Trunk Answer to answer incoming external calls for other internal parties who are members of an “Answer Access” list. Your system administrator creates Answer Access lists. Contact your system administrator for Answer Access list extensions.1

Automatic Trunk Answer answers calls in the order they are received (that is, the first call received by any extension in the Answer Access list is the first one answered).

To use Automatic Trunk Answer:

1.While an incoming external call is ringing at another Answer Access list extension, lift the

handset or press (Speaker).

2.Dial 350 or press the flashing Trunk <number> button.

1.This feature may or may not be enabled for your system.

Page 34 Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013