Call Features

Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.

Call Forward Feature

Description

Code/Menu Button

(5340 IP Phones only)

 

 

 

 

 

Call Forward All Calls

All incoming calls are forwarded.

355

 

 

ALL

 

 

 

Call Forward If No

All incoming calls are forwarded if

356

Answer

not answered. (The timer is set by

NO ANSWER

 

the system administrator.)

 

 

 

 

 

Call Forward If Busy

When your IP phone is busy, all

357

 

incoming calls are forwarded without

BUSY

 

ringing.

 

 

 

 

 

Call Forward If No

All incoming calls are forwarded if

358

Answer/Busy

your IP phone is busy, or if you do

NO ANSWER/BUSY

 

not answer.

 

 

 

 

 

To use Manual Call Forwarding:

1.Press the Fwd All button (5320/5330 IP Phone) or Forward button followed by the menu button designation (5340 IP Phone), or dial the Manual Call Forwarding feature code from the previous table. ENTER FORWARD DEST appears.

2.Enter the extension number, or press the Outgoing button or the Outside menu button (5340 IP Phones only), and then dial the telephone number. On the 5340 IP Phone, you can press the VOICE MAIL menu button to forward calls to the Message Center (voice mailbox). FWD ALL CALLS TO <number> appears.

To cancel a Manual Call Forwarding request:

5320/5330 IP Phone: Press the Fwd All button, and then press #

(Speaker), or

lift the handset.

 

5340 IP Phone: Press Forward button, and then press the FWD OFF menu button.

If the Configuration Assistant feature is enabled for your system, you can access a NOTE voice guided configuration portal that provides easy-to-use, remote access to the

Call Forwarding feature. See page 60 for details.

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy status of your IP phone. You cannot program the System Forward destination. You can only turn it on or off. Contact your system administrator for more information.

To turn System Forwarding on or off:

Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off.

Mitel® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013

Page 47

Page 63
Image 63
Mitel 5340, 5320, 5330 manual Forwarding Calls, Manual Call Forwarding, System Forwarding

5330, 5320, 5340 specifications

The Mitel 5330 is a sophisticated IP phone designed to meet the communications needs of modern businesses. Offering a combination of advanced technology and user-friendly features, the Mitel 5330 is ideal for office environments where high-quality communication is essential.

At its core, the Mitel 5330 leverages Voice over Internet Protocol (VoIP) technology, allowing for seamless connectivity over the internet. This technology enhances voice clarity and reduces communication costs by utilizing existing network infrastructure instead of traditional phone systems. The phone utilizes the SIP (Session Initiation Protocol) standard, ensuring interoperability with various VoIP platforms.

One of the standout features of the Mitel 5330 is its extensive display. With a backlit graphical interface, users can easily navigate through menus and access information quickly. The phone typically includes a high-definition color display that enhances visibility, making it convenient for users to manage calls and access features.

The Mitel 5330 is equipped with programmable keys that enhance efficiency, allowing users to create shortcuts for frequently used functions, such as speed dialling or call transfer. This customizability allows employees to tailor the phone to their specific needs, increasing productivity in the workplace.

Additionally, the Mitel 5330 supports a wide range of call management features, including call hold, call forwarding, and three-way calling. These functionalities streamline communication processes, enabling teams to work collaboratively and efficiently. The phone also supports voicemail integration, ensuring that users never miss an important message.

Built-in audio technologies, such as wideband audio and high-definition sound quality, contribute to crystal-clear voice communication, minimizing misunderstandings during calls. Furthermore, the phone often includes a hands-free speakerphone option, enhancing flexibility for users who may need to multitask while conversing.

In terms of connectivity, the Mitel 5330 typically features various ports, including Ethernet connections, allowing for easy integration into existing network setups. Its robust architecture ensures reliability, even in demanding office environments.

Overall, the Mitel 5330 represents a powerful solution for businesses seeking a reliable, feature-rich IP phone. Its combination of advanced technology, user-friendly features, and high call quality makes it an excellent choice for organizations looking to improve their communication capabilities. With its focus on efficiency and performance, the Mitel 5330 can significantly enhance workplace productivity.