Monarch 9403, 9850, 9825 instruction

411Framing error. The printer cannot communicate with the host. Make sure the host is turned on, communication cables are connected correctly, port settings are correct, and communications are active. Check the baud rate, word length, and stop bits to make sure they match those at the host. Do not toggle between Microsoft® Windows® and MS-DOS, while using the COPY command, or you will receive a framing error. Exit Windows before using the COPY command. Re-transmit the data.

412There is a problem with flow control between the printer and the host. Make sure the printer and the host flow control settings match (both are DTR or both are XON/XOFF). If the error persists, call Technical Support.

413Online receive queue is full. Check your printer’s XON/XOFF or DTR SETUP values to be sure there isn’t a flow control problem.

414The internal keyboard buffer is full or you need a new keypad. Call Technical Support.

415The buffer size you defined exceeds the total available in your machine.

416Flash/PC board error. Call Technical Support.

417Flash memory is full. Clear flash through the printer’s menu. Resend the format, graphic, and check digit packets. If the error reappears, call Technical Support.

420Internal software list error. Call Technical Support.

421Internal software list error. Call Technical Support.

422Duplicate internal name. Call Technical Support.

423Internal software list error. Call Technical Support.

424Internal software list error. Call Technical Support.

8-16Diagnostics and Errors

Image 176

Monarch 9403, 9850, 9825 manual

Contents

Monarch Printers 9403 9825 9850 Canadian D.O.C. Warning Trademarks TA B L E O F C O N T E N T S Getting StartedPage Iii Printing Status Polling Page Vii Viii T T I N G S TA R T E D O u t T h i s M a n u a l 2Getting Started F o r e Yo u B e g i nE a t i n g a n M P C L I I F o r m a t P a c k e t Type the following constant text field Type the following bar code fieldType the following text field Type the following bar code data I l y S t a r t u p P r o c e d u r e s Sample Batch Packet A r t i n g w i t h a D e s i g n T e r m i n i n g F o r m a t C o n t e n t s T e r m i n i n g t h e P r i n t a r e a A w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s N s i d e r i n g F i e l d Ty p e s N s i d e r i n g F o n t s L l i n g i n t h e F o r m a t Wo r k s h e e t T e r c h a n g i n g P a c k e t sI n g t h e F o r m a t Wo r k s h e e t N F I G U R I N G T H E P R I N T E R T t i n g C o m m u n i c a t i o n P a r a m e t e r s I n g P a r a l l e l C o m m u n i c a t i o n s I n g M P C L I I C o n v e n t i o n s C L I I P u n c t u a t i o nA n d a r d S y n t a x G u i d e l i n e s ‘comment‘Page I n g O n l i n e C o n f i g u r a t i o n Pa c k e t s N f i g u r a t i o n P a c k e t H e a d e r Header Constant ID# ID. Use 6Configuring the PrinterHeader,ID#,action,device p Action Add configuration A,N,E p25,0,0,0 p Units Optional parameter. Options English Metric Dots N f i g u r a t i o n S y n t a x G u i d e l i n e s F i n i n g t h e S y s t e m S e t u p Pa c k e t A1. a System Setup PacketK i n g P r i n t a d j u s t m e n t s Example I,A,0,0,1,1,0 p B3. ribbonon B1. B Supply Setup PacketF i n i n g t h e S u p p l y S e t u p Pa c k e t 12Configuring the Printer Contrast,printadj,marginadjustF i n i n g t h e P r i n t C o n t r o l P a c k e t Speedadj,phwidth p D1. D Monetary Formatting Packet 1,1,2 p ANSIcd,string1,string2 p S e t t i n g C o n t r o l C h a r a c t e r s ?E?~123~044~034~124~125~126~094 p Syntax I,F,baud,wordlength,stopbits,parity, flowcontrol p F6. flowcontrol Flow Control. Options None DTR defaultF i n i n g t h e B a c k f e e d C o n t r o l Pa c k e t Action,dispos,bkfddis p 2 pPage To reallocate in K Enter this amount M1. M Memory Configuration Packet M2. buffer Buffer typeBuffer,device,buffersize p Buffer Type 9403 9825 9850 22Configuring the PrinterM3. device Storage type E c k i n g C u r r e n t B u f f e r S i z e s 9403 9825 9850 24Configuring the Printer O u t M e m o r y B u f f e r s Linecount x 50/1024 Make copies of this page to use as a buffer worksheet F f e r Wo r k s h e e tF f e r a l l o c a t i o n C o n s i d e r a t i o n s Page N d i n g I m m e d i a t e C o m m a n d s I n g I m m e d i a t e C o m m a n d sA b l i n g I m m e d i a t e C o m m a n d s Command Parameter DD orDCd FF1 E a r i n g P a c k e t s f r o m M e m o r y I n g t h e F o n t Pa c k e t Clears Format #1 from volatile RAMC,R p Font#,action,device p W3. action Action. Options W4. device Printer returns the following to the host Cell Height Spacing TypeBaseline Cell Width Action Enter H to upload flash information I n g t h e F l a s h U p l o a d Pa c k e tH p 36Configuring the Printer A s h C o n s i d e r a t i o n s L o a d i n g F o r m a t H e a d e r I n f o r m a t i o n Selects all formats in memory and returns the followingHeader,format#,action,device p H,Z p Selects format1 and returns the following to the host F I N I N G F I E L D S F i n i n g t h e F o r m a t H e a d e r Format Header begins a format fileFormat#,action,device,measure,length Width,name p F i n i n g Te x t F i e l d s T1. T T2. field# T3. # of char T4. fix/var T5. row 4Defining Fields Line field Line field not Blocked out by 6Defining Fields T12. alignment Example T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p Internal symbol set is used F i n i n g B a r code F i e l d sEach bar code field requires a separate definition 8Defining Fields Left/Center/Right-Justified Fields Balanced Fields Bar Code Number of Characters Fixed or Variable 10Defining Fields Printer Unit of Measure Row or Column or End Row End Column B7. font Bar code. Options Postnet 3 D P I B a r code D e n s i t i e s 12Defining FieldsSet Dots/mils Available Bar code Density Narrow Narrow to Data Appearance Char Set Selector Or cpi Element Wide RatioBar code Density Element Row Height Data Appearance Char Set 14Defining Fields Num AlphanumBar Code Size Density Max. Data App Row x Col Selector Length Code 0 D P I B a r code D e n s i t i e s 16Defining Fields Selector Or cpi Element Wide Ratio LengthBar code Density Row Height Aspect Data Appearance Char Set Num Alphanum 18Defining Fields F i n i n g N o n P r i n t a b l e Te x t F i e l d s F i n i n g C o n s t a n t Te x t F i e l d s Field Data Field TypeField#,# of char p 20 p C1. C C2. row11 pt. CG Triumvirate 15 pt. CG Triumvirate 22Defining Fields C6. hgt magC7. wid mag C8. color Defining Fields Example C,30,10,0,1,1,1,B,L,0,0,MADE in USA,0 p F i n i n g L i n e F i e l d s N e Ty p e sType,row,column,angle/end row,length End col,thickness,pattern p 26Defining Fields L5. angle/ If Using Segments end rowL6. length/ If Using Segments end col F i n i n g B o x F i e l d s Q2. row 28Defining FieldsQ1. Q Example Q,240,30,270,150,3, p 30Defining Fields F I N I N G F I E L D O P T I O N S P l y i n g F i e l d O p t i o n s M b i n i n g F i e l d O p t i o n sS t r i c t i o n s 2Defining Field Options %$ p T i o n 1 F i x e d D a t aFixed char p R1. R Option Header T i o n 2 D a t a Ty p e R e s t r i c t i o n sCharcode p T i o n 3 D a t a E n t r y Te m p l a t e s Code,chars p T i o n 4 C o p y D a t a 6Defining Field OptionsSrc fld,src start,# to copy,dest Start,copy code p R g i n g F i e l d s 203 Non-printable 339 Text2033398BLUE Bar Code Defining Field Options R7. copy code Copy Method T i o n 5 D e f i n e D a t a E n t r y S o u r c e s B F i e l d sAllows data to be entered from the keypad 8Defining Field Options T i o n 2 0 D e f i n e D a t a E n t r y P r o m p t s T i o n 3 0 P a d d i n g D a t a20,prompt p 20,Order Number p T i o n 3 1 C a l c u l a t e C h e c k D i g i t M p l e U s e f o r P a d d i n gPads data with an X on the left side of the field 10Defining Field Options 42,1 p T i o n 4 2 P r i c e F i e l d42,appearance code p T i o n 5 0 B a r code D e n s i t y 12Defining Field Options50,narrow,wide,gap,narspace Widespace p Indicates Option 51,security,stand/default p51,2,S p 14Defining Field Options 52,row/column,dimension pT i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h 60,I/D,amount,l pos,r pos p 60,I,5,1,6 p T i o n 6 1 R e i m a g e F i e l d Fldlength,D/P,weights p I n g C h e c k D i g i t sSelector,action,device,modulus Check Digit Header 18Defining Field Options M o f P r o d u c t s C a l c u l a t i o n1,2,3,4 M o f D i g i t s C a l c u l a t i o n 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 = 20Defining Field Options E AT I N G G R a P H I C S E r v i e w o f C o m p l i a n c e L a b e l s E r v i e w o f B i t m a p p e d I m a g e s T e r m i n i n g a M e t h o dHex Method Run Length E c i a l C o n s i d e r a t i o n s S i g n i n g C o m p l i a n c e L a b e l sS i g n i n g B i t m a p p e d I m a g e s I n g t h e H e x M e t h o d ExceedsInches Limit Assign 1 to every black square and 0 to every white square 6Creating Graphics I n g t h e R u n L e n g t h E n c o d i n g M e t h o d Row 1, position 50 26 on T e r m i n i n g H o w t o S t o r e t h e I m a g e I n g F l a s h I n g Te m p o r a r y S t o r a g e I n g N o n v o l a t i l e R a MI n g Vo l a t i l e R a M T h i n t h e G r a p h i c P a c k e t H e a d e r E a t i n g a G r a p h i c Pa c k e tS i t i o n i n g t h e G r a p h i c I m a g e T h i n t h e F i e l d G1. G Graphic Header F i n i n g t h e G r a p h i c H e a d e rT h i n a F o r m a t G6. row 99,A,R,G,0,0,0,99Wire pG5. units E a t i n g B i t m a p F i e l d s B2. rowB3. column B4. algorithm E a t i n g N e x t B i t m a p F i e l d s Adjdir,adjamt,algorithm,data p E a t i n g D u p l i c a t e F i e l d s Adjdir,adjamt,count p117,24,H,03FFFFFFFFFFFFFFFFFFFC p 1,2 p M p l e C o m p l i a n c e G r a p h i c P a c k e t Sample compliance graphic packet is shown below M p l e H e x G r a p h i c P a c k e t M p l e R u n L e n g t h G r a p h i c P a c k e t 20Creating Graphics Creating Graphics A c i n g t h e G r a p h i c i n a F o r m a t F i n i n g t h e G r a p h i c F i e l d22Creating Graphics GraphID,row,col,mode,rotation p G5. mode M p l e C o m p l i a n c e L a b e lG3. row G4. column 24Creating Graphics M p l e B i t m a p G r a p h i c I m a g e 26Creating Graphics I N T I N G Page F i n i n g t h e B a t c h H e a d e r Batch headerBatch control Batch data E1. E Batch Control Field F i n i n g t h e B a t c h C o n t r o l F i e l d4Printing 1,4,2,1,4 p F i n i n g B a t c h D a t a F i e l d s R g e d o r S u b F i e l d s C r e m e n t i n g F i e l d sSample Batch Data with Special Characters N,1 p Decimal Character What Prints Print Printing Printhead Knife Peel Mode Speed Density W n l o a d i n g M e t h o d sQ u e n t i a l M e t h o d Print Printhead Minimum Bar Code Narrow T c h M e t h o d T c h Q u a n t i t y Z e r o M e t h o d D i f y i n g F o r m a t s T i o n a l E n t r y M e t h o d TAT U S P O L L I N G Indicates the printer is offline 2Status Polling Q u i r y R e q u e s t E N QQ u i r y R e s p o n s e Page Char Const Comp Corr Online Busy Active Failure Error DataQ R e f e r e n c e Ta b l e B y t e # Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Battery Error Fault Dispense Label Char Const Low Format Waiting Ribbon Stock Online Q R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d B R e q u e s t Field Type Valid Options Description Identifier B R e s p o n s e Status1,Status2,FMT-1,BCH-2 Status2 Packet Type Error Number Field NumberParameter FMT-1/BCH-2 25,FMT-3,Bch-2 Following syntax is the response for a Job 4 requestPrinted,total,FMT-1,BCH-2 Number Meaning 14Status Polling Status Polling 16Status Polling A G N O S T I C S a N D Error S I n t i n g a Te s t L a b e l User Diag A d i n g a Te s t L a b e l Yo u R e c e i v e a n Error M e s s a g eInstalled Options Description S e t t i n g P r i n t e r s D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n L l i n g Te c h n i c a l S u p p o r t A d i n g a n Error L a b e l T a Error s Error Description Code Page Page Page Page Page Page Page M m u n i c a t i o n F a i l u r e s Page Page T a F o r m a t t i n g F a i l u r e s Page C h i n e Fault s ENTER/PAUSE Page Space Page Printer Description Display 26Diagnostics and Errors I N T E R O P T I M I Z AT I O N J u s t i n g t h e P r i n t Q u a l i t y Dark Spec D u c i n g I m a g i n g T i m e 4Printer Optimization N e r a l F o r m a t T i p s a n d H i n t s C r e a s i n g T h r o u g h p u tT h F o r m a t s T h P a c k e t s T h F i e l d s You can group fields with similar parameters. For exampleT h B a r codes M P L E SA M p l e U P C a F o r m a t P a c k e t 2Samples Mode Description M p l e M a x i code P a c k e t s D e 0 O b s o l e t e S a m p l e 4Samples D e 2 S a m p l e Samples A-5 D e 3 S a m p l e 6Samples M p l e D a t a M a t r i x P a c k e t s U a r e D a t a M a t r i x P a c k e tC t a n g u l a r D a t a M a t r i x P a c k e t Samples A-7 M p l e Q u i c k R e s p o n s e P a c k e t s HM,N0123456789012345 p Errorcor mask# datainput, charT e r i n g B a t c h D a t a f o r Q R code Modeid code# #ofdiv parity, errorcor Code P a c k e tR u c t u r e d a p p e n d M o d e 10Samples Example 1,D0205E9,Q0A, p B006qrcode, p R u c t u r e d a p p e n d Q R code P a c k e tSamples A-11 M p l e C o m p l i a n c e P a c k e t 12Samples Samples A-13 14Samples M p l e F o r m a t P a c k e t Samples A-15 Sample Zero Batch Packet 16Samples M p l e D a t a E n t r y F o r m a t P a c k e t 18Samples N T S Fonts B-1 These samples were printed using the Internal Symbol set Standard FontBold Font 2Fonts These samples were printed using Code CG Triumvirate Bold FontCG Triumvirate Font 9pt Fonts B-3 4Fonts T m a p F o n t I n f o r m a t i o n F TA F o n t 7 2 a n d F o n t 7 3 C h a r a c t e r s N o s p a c e d F o n t M a g n i f i c a t i o n I n g 2 0 3 D PI n g 3 0 0 D P Width Mag Standard Reduced Bold Fonts B-7 8Fonts Fonts B-9 O p o r t i o n a l F o n t M a g n i f i c a t i o n Tr i u m v i r a t e B o l d 9 p t 0 3 D PI g h t M a g n i f i c a t i o n 2 0 3 D P Fonts Fonts B-11 Tr i u m v i r a t e B o l d 9 p t 0 0 D PI g h t M a g n i f i c a t i o n 3 0 0 D P I g h t M a g i n f i c a t i o n 2 0 3 D P Tr i u m v i r a t e 6 p t 0 0 D P Fonts B-13 Tr i u m v i r a t e 7 p t 0 3 D PTr i u m v i r a t e 7 p t 0 0 D P Tr i u m v i r a t e 9 p t 0 3 D P Fonts B-15 Tr i u m v i r a t e 9 p t 0 0 D PTr i u m v i r a t e 1 1 p t 0 3 D P Tr i u m v i r a t e 1 1 p t 0 0 D P Tr i u m v i r a t e 1 5 p t 0 3 D P Fonts B-17 Tr i u m v i r a t e 1 5 p t 0 0 D P A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n R m a t C o n s i d e r a t i o n s 48pt Sample W n l o a d i n g Tr u e Ty p e F o n t s 9 8 2 5 / 9 8 5 I n g a s i a n D o u b l e B y t e Tr u e Ty p e F o n t s U b l e B y t e B i t m a p F o n t s U b l e B y t e Tr u e Ty p e F o n t s A r a c t e r M a p p i n g O v e r v i e wFonts B-23 Character Mapping Code Batch Data C e n s i n g Yo u r F o n t s I n g F o n t N u m b e r s i n F o r m a t s 100500 1000 Font Number P p o r t e d S y m b o l S e t s a n d code P a g e s InternalDOS Code Pages 437 or I n g code 1 2 8 F u n c t i o n codes T e r i n g E x t e n d e d C h a r a c t e r s Symbol Sets/Code Pages C-3 T e r n a l S y m b o l S e t 4Symbol Sets/Code Pages S I S y m b o l S e t L d C h a r a c t e r S e t Symbol Sets/Code Pages C-5 6Symbol Sets/Code Pages Symbol Sets/Code Pages C-7 Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n 8Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Symbol Sets/Code Pages C-13 14Symbol Sets/Code Pages Char Hex Decimal Symbol Sets/Code Pages C-15 16Symbol Sets/Code Pages Symbol Sets/Code Pages C-17 N a r y t o H e x C o n v e r s i o n C h a r t 18Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 20Symbol Sets/Code Pages Symbol Sets/Code Pages C-21 T t o R u n L e n g t h E n c o d i n g C h a r tB l a c k D o t s F W h i t e D o t s 22Symbol Sets/Code Pages R M AT D E S I G N T O O L S L i n e C o n f i g u r a t i o n Wo r k s h e e t 9403 printer does not support backfeed T c h Wo r k s h e e t Batch Control Continuation E c k D i g i t Wo r k s h e e t Supply Layout Inches 203 200 190 180 170 160 150 140 130 120 110 100 192 288 384 480 576 672 768 806 102 203 305 406 508 609 711 812 853 Supply Layout dpi 300 102 203 305 406 508 609 711 812 Format Sample Printer Differences E-1 Feature PrinterI n t e r C o m p a r i s o n 2Printer Differences Feature Printer Default configuration packet settings are I n t e r C o n f i g u r a t i o n I n f o r m a t i o nA t u s P o l l i n g I n f o r m a t i o n 4Printer Differences Monarch p 1,4,2 p Batch HeaderN,1 Batch Packet Monospaced Fonts Non-volatile RAMOption 6,1,3,1 p D E Index Packet control characters Security level of P D F417 Yrillic characters Online configuration w orksheet D Data type restrictions Fixed data IM D On a grid List of options Sym bol selection 2 Restrictions w ith check digits Increm enting/decrem enting field option Description of 4 Odifying character w idth