Enter/Pause | Monarch 9825, 9850, 9403 instruction

752Printer sensed a mark in the wrong place.

753Printer sensed a mark that is too long.

754Printer has a ribbon problem. Check the ribbon for a jam or remove any slack by turning the take-up reel clockwise. Load a new ribbon.

755Printhead is open. Close the printhead before continuing. If the error persists, call Technical Support.

756The printer is out of supplies. Load supplies.

757Load supplies. The calibrated supply length differs by plus or minus .25 inches from the format. Press ESCAPE, FEED/CUT, or the up arrow (9403) to print on the current supply or load new supply and press

ENTER/PAUSE.

758Check supply. Either the supply is not seen or the on-demand sensor is broken. Check for a label jam. Clear the supply path or reload supplies. This error may occur if you remove a label too quickly in on-demand mode. The printer does not recalibrate after this error.

759Knife is not moving. Call Technical Support.

760Knife jam. Call Technical Support.

761The stacker is full or jammed. Empty the stacker or clear the jam before continuing. The printer does not recalibrate after this error.

762Low battery. Recharge the battery.

763Waiting to dispense label. Press ENTER or FEED/CUT, depending on your printer.

764Verifier failure. Check the verifier by referring to your verifier’s manual. The printer does not recalibrate after this error. Call Technical Support.

Diagnostics and Errors 8-21

Image 181

Monarch 9825, 9850, 9403 manual Enter/Pause

Contents

9403 9825 9850 Monarch Printers Trademarks Canadian D.O.C. Warning Getting Started TA B L E O F C O N T E N T SPage Iii Printing Status Polling Page Vii Viii O u t T h i s M a n u a l T T I N G S TA R T E D E a t i n g a n M P C L I I F o r m a t P a c k e t F o r e Yo u B e g i n2Getting Started Type the following bar code field Type the following constant text fieldType the following text field Type the following bar code data Sample Batch Packet I l y S t a r t u p P r o c e d u r e s A r t i n g w i t h a D e s i g n T e r m i n i n g t h e P r i n t a r e a T e r m i n i n g F o r m a t C o n t e n t s A w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s N s i d e r i n g F o n t s N s i d e r i n g F i e l d Ty p e s I n g t h e F o r m a t Wo r k s h e e t T e r c h a n g i n g P a c k e t sL l i n g i n t h e F o r m a t Wo r k s h e e t N F I G U R I N G T H E P R I N T E R I n g P a r a l l e l C o m m u n i c a t i o n s T t i n g C o m m u n i c a t i o n P a r a m e t e r s C L I I P u n c t u a t i o n I n g M P C L I I C o n v e n t i o n sA n d a r d S y n t a x G u i d e l i n e s ‘comment‘Page N f i g u r a t i o n P a c k e t H e a d e r I n g O n l i n e C o n f i g u r a t i o n Pa c k e t s Header,ID#,action,device p 6Configuring the PrinterHeader Constant ID# ID. Use A,N,E p Action Add configuration25,0,0,0 p Units Optional parameter. Options English Metric Dots N f i g u r a t i o n S y n t a x G u i d e l i n e s K i n g P r i n t a d j u s t m e n t s A1. a System Setup PacketF i n i n g t h e S y s t e m S e t u p Pa c k e t Example I,A,0,0,1,1,0 p F i n i n g t h e S u p p l y S e t u p Pa c k e t B1. B Supply Setup PacketB3. ribbonon Contrast,printadj,marginadjust 12Configuring the PrinterF i n i n g t h e P r i n t C o n t r o l P a c k e t Speedadj,phwidth p D1. D Monetary Formatting Packet 1,1,2 p ANSIcd,string1,string2 p ?E?~123~044~034~124~125~126~094 p S e t t i n g C o n t r o l C h a r a c t e r s Syntax I,F,baud,wordlength,stopbits,parity, flowcontrol p F i n i n g t h e B a c k f e e d C o n t r o l Pa c k e t DTR defaultF6. flowcontrol Flow Control. Options None 2 p Action,dispos,bkfddis pPage Buffer,device,buffersize p M1. M Memory Configuration Packet M2. buffer Buffer typeTo reallocate in K Enter this amount M3. device Storage type 22Configuring the PrinterBuffer Type 9403 9825 9850 9403 9825 9850 E c k i n g C u r r e n t B u f f e r S i z e s O u t M e m o r y B u f f e r s 24Configuring the Printer Linecount x 50/1024 F f e r a l l o c a t i o n C o n s i d e r a t i o n s F f e r Wo r k s h e e tMake copies of this page to use as a buffer worksheet Page A b l i n g I m m e d i a t e C o m m a n d s I n g I m m e d i a t e C o m m a n d sN d i n g I m m e d i a t e C o m m a n d s DD or Command ParameterDCd FF1 E a r i n g P a c k e t s f r o m M e m o r y Clears Format #1 from volatile RAM I n g t h e F o n t Pa c k e tC,R p Font#,action,device p W4. device W3. action Action. Options Cell Height Printer returns the following to the host Type SpacingBaseline Cell Width H p I n g t h e F l a s h U p l o a d Pa c k e tAction Enter H to upload flash information A s h C o n s i d e r a t i o n s 36Configuring the Printer Selects all formats in memory and returns the following L o a d i n g F o r m a t H e a d e r I n f o r m a t i o nHeader,format#,action,device p H,Z p Selects format1 and returns the following to the host F I N I N G F I E L D S Format Header begins a format file F i n i n g t h e F o r m a t H e a d e rFormat#,action,device,measure,length Width,name p T1. T T2. field# T3. # of char T4. fix/var T5. row F i n i n g Te x t F i e l d s 4Defining Fields Line field Line field not Blocked out by T12. alignment 6Defining Fields Example T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p F i n i n g B a r code F i e l d s Internal symbol set is usedEach bar code field requires a separate definition 8Defining Fields Bar Code Number of Characters Fixed or Variable Left/Center/Right-Justified Fields Balanced Fields Printer Unit of Measure Row or Column or End Row End Column 10Defining Fields Postnet B7. font Bar code. Options 12Defining Fields 3 D P I B a r code D e n s i t i e sSet Dots/mils Available Selector Or cpi Element Wide Ratio Bar code Density Narrow Narrow to Data Appearance Char SetBar code Density Element Row Height Data Appearance Char Set Num Alphanum 14Defining FieldsBar Code Size Density Max. Data App Row x Col Selector Length Code 0 D P I B a r code D e n s i t i e s Selector Or cpi Element Wide Ratio Length 16Defining FieldsBar code Density Row Height Aspect Data Appearance Char Set Num Alphanum 18Defining Fields F i n i n g N o n P r i n t a b l e Te x t F i e l d s Field Data Field Type F i n i n g C o n s t a n t Te x t F i e l d sField#,# of char p 20 p C2. row C1. C11 pt. CG Triumvirate 15 pt. CG Triumvirate C6. hgt mag 22Defining FieldsC7. wid mag C8. color Defining Fields Example C,30,10,0,1,1,1,B,L,0,0,MADE in USA,0 p N e Ty p e s F i n i n g L i n e F i e l d sType,row,column,angle/end row,length End col,thickness,pattern p L6. length/ If Using Segments end col L5. angle/ If Using Segments end row26Defining Fields F i n i n g B o x F i e l d s Q1. Q 28Defining FieldsQ2. row Example Q,240,30,270,150,3, p 30Defining Fields F I N I N G F I E L D O P T I O N S M b i n i n g F i e l d O p t i o n s P l y i n g F i e l d O p t i o n sS t r i c t i o n s 2Defining Field Options Fixed char p T i o n 1 F i x e d D a t a%$ p Charcode p T i o n 2 D a t a Ty p e R e s t r i c t i o n sR1. R Option Header Code,chars p T i o n 3 D a t a E n t r y Te m p l a t e s 6Defining Field Options T i o n 4 C o p y D a t aSrc fld,src start,# to copy,dest Start,copy code p 203 Non-printable 339 Text R g i n g F i e l d s2033398BLUE Bar Code Defining Field Options R7. copy code Copy Method B F i e l d s T i o n 5 D e f i n e D a t a E n t r y S o u r c e sAllows data to be entered from the keypad 8Defining Field Options T i o n 3 0 P a d d i n g D a t a T i o n 2 0 D e f i n e D a t a E n t r y P r o m p t s20,prompt p 20,Order Number p M p l e U s e f o r P a d d i n g T i o n 3 1 C a l c u l a t e C h e c k D i g i tPads data with an X on the left side of the field 10Defining Field Options 42,appearance code p T i o n 4 2 P r i c e F i e l d42,1 p 12Defining Field Options T i o n 5 0 B a r code D e n s i t y50,narrow,wide,gap,narspace Widespace p 51,2,S p 51,security,stand/default pIndicates Option T i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h 52,row/column,dimension p14Defining Field Options 60,I,5,1,6 p 60,I/D,amount,l pos,r pos p T i o n 6 1 R e i m a g e F i e l d I n g C h e c k D i g i t s Fldlength,D/P,weights pSelector,action,device,modulus Check Digit Header 1,2,3,4 M o f P r o d u c t s C a l c u l a t i o n18Defining Field Options 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = M o f D i g i t s C a l c u l a t i o n 20Defining Field Options + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 = E AT I N G G R a P H I C S E r v i e w o f C o m p l i a n c e L a b e l s T e r m i n i n g a M e t h o d E r v i e w o f B i t m a p p e d I m a g e sHex Method Run Length S i g n i n g B i t m a p p e d I m a g e s S i g n i n g C o m p l i a n c e L a b e l sE c i a l C o n s i d e r a t i o n s Exceeds I n g t h e H e x M e t h o dInches Limit 6Creating Graphics Assign 1 to every black square and 0 to every white square I n g t h e R u n L e n g t h E n c o d i n g M e t h o d Row 1, position 50 26 on I n g F l a s h T e r m i n i n g H o w t o S t o r e t h e I m a g e I n g Vo l a t i l e R a M I n g N o n v o l a t i l e R a MI n g Te m p o r a r y S t o r a g e S i t i o n i n g t h e G r a p h i c I m a g e E a t i n g a G r a p h i c Pa c k e tT h i n t h e G r a p h i c P a c k e t H e a d e r T h i n t h e F i e l d T h i n a F o r m a t F i n i n g t h e G r a p h i c H e a d e rG1. G Graphic Header G5. units 99,A,R,G,0,0,0,99Wire pG6. row B2. row E a t i n g B i t m a p F i e l d sB3. column B4. algorithm Adjdir,adjamt,algorithm,data p E a t i n g N e x t B i t m a p F i e l d s Adjdir,adjamt,count p E a t i n g D u p l i c a t e F i e l d s117,24,H,03FFFFFFFFFFFFFFFFFFFC p 1,2 p Sample compliance graphic packet is shown below M p l e C o m p l i a n c e G r a p h i c P a c k e t M p l e H e x G r a p h i c P a c k e t 20Creating Graphics M p l e R u n L e n g t h G r a p h i c P a c k e t Creating Graphics F i n i n g t h e G r a p h i c F i e l d A c i n g t h e G r a p h i c i n a F o r m a t22Creating Graphics GraphID,row,col,mode,rotation p M p l e C o m p l i a n c e L a b e l G5. modeG3. row G4. column 24Creating Graphics M p l e B i t m a p G r a p h i c I m a g e 26Creating Graphics I N T I N G Page Batch header F i n i n g t h e B a t c h H e a d e rBatch control Batch data 4Printing F i n i n g t h e B a t c h C o n t r o l F i e l dE1. E Batch Control Field 1,4,2,1,4 p F i n i n g B a t c h D a t a F i e l d s C r e m e n t i n g F i e l d s R g e d o r S u b F i e l d sSample Batch Data with Special Characters N,1 p Decimal Character What Prints W n l o a d i n g M e t h o d s Print Printing Printhead Knife Peel Mode Speed DensityQ u e n t i a l M e t h o d Print Printhead Minimum Bar Code Narrow T c h Q u a n t i t y Z e r o M e t h o d T c h M e t h o d T i o n a l E n t r y M e t h o d D i f y i n g F o r m a t s TAT U S P O L L I N G Q u i r y R e s p o n s e Q u i r y R e q u e s t E N QIndicates the printer is offline 2Status Polling Page Q R e f e r e n c e Ta b l e B y t e # Failure Error DataChar Const Comp Corr Online Busy Active Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Char Const Low Format Waiting Ribbon Stock Online Battery Error Fault Dispense Label Q R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d Field Type Valid Options Description Identifier B R e q u e s t Status1,Status2,FMT-1,BCH-2 B R e s p o n s e Packet Type Status2 Field Number Error NumberParameter FMT-1/BCH-2 Printed,total,FMT-1,BCH-2 Following syntax is the response for a Job 4 request25,FMT-3,Bch-2 Number Meaning 14Status Polling Status Polling 16Status Polling A G N O S T I C S a N D Error S User Diag I n t i n g a Te s t L a b e l Installed Options Description Yo u R e c e i v e a n Error M e s s a g eA d i n g a Te s t L a b e l S e t t i n g P r i n t e r s L l i n g Te c h n i c a l S u p p o r t D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n T a Error s A d i n g a n Error L a b e l Error Description Code Page Page Page Page Page Page Page M m u n i c a t i o n F a i l u r e s Page Page T a F o r m a t t i n g F a i l u r e s Page C h i n e Fault s ENTER/PAUSE Page Space Page Printer Description Display 26Diagnostics and Errors J u s t i n g t h e P r i n t Q u a l i t y I N T E R O P T I M I Z AT I O N Spec Dark D u c i n g I m a g i n g T i m e 4Printer Optimization C r e a s i n g T h r o u g h p u t N e r a l F o r m a t T i p s a n d H i n t sT h F o r m a t s T h P a c k e t s T h B a r codes You can group fields with similar parameters. For exampleT h F i e l d s M P L E SA 2Samples M p l e U P C a F o r m a t P a c k e t M p l e M a x i code P a c k e t s Mode Description 4Samples D e 0 O b s o l e t e S a m p l e Samples A-5 D e 2 S a m p l e 6Samples D e 3 S a m p l e U a r e D a t a M a t r i x P a c k e t M p l e D a t a M a t r i x P a c k e t sC t a n g u l a r D a t a M a t r i x P a c k e t Samples A-7 M p l e Q u i c k R e s p o n s e P a c k e t s T e r i n g B a t c h D a t a f o r Q R code Errorcor mask# datainput, charHM,N0123456789012345 p Code P a c k e t Modeid code# #ofdiv parity, errorcorR u c t u r e d a p p e n d M o d e 10Samples Samples A-11 R u c t u r e d a p p e n d Q R code P a c k e tExample 1,D0205E9,Q0A, p B006qrcode, p 12Samples M p l e C o m p l i a n c e P a c k e t Samples A-13 14Samples Samples A-15 M p l e F o r m a t P a c k e t 16Samples Sample Zero Batch Packet M p l e D a t a E n t r y F o r m a t P a c k e t 18Samples Fonts B-1 N T S Standard Font These samples were printed using the Internal Symbol setBold Font 2Fonts CG Triumvirate Bold Font These samples were printed using CodeCG Triumvirate Font 9pt Fonts B-3 4Fonts F TA F o n t 7 2 a n d F o n t 7 3 C h a r a c t e r s T m a p F o n t I n f o r m a t i o n I n g 2 0 3 D P N o s p a c e d F o n t M a g n i f i c a t i o nI n g 3 0 0 D P Width Mag Standard Reduced Bold Fonts B-7 8Fonts Fonts B-9 Tr i u m v i r a t e B o l d 9 p t 0 3 D P O p o r t i o n a l F o n t M a g n i f i c a t i o nI g h t M a g n i f i c a t i o n 2 0 3 D P Fonts I g h t M a g n i f i c a t i o n 3 0 0 D P Tr i u m v i r a t e B o l d 9 p t 0 0 D PFonts B-11 Tr i u m v i r a t e 6 p t 0 0 D P I g h t M a g i n f i c a t i o n 2 0 3 D P Tr i u m v i r a t e 7 p t 0 0 D P Tr i u m v i r a t e 7 p t 0 3 D PFonts B-13 Tr i u m v i r a t e 9 p t 0 3 D P Tr i u m v i r a t e 1 1 p t 0 3 D P Tr i u m v i r a t e 9 p t 0 0 D PFonts B-15 Tr i u m v i r a t e 1 1 p t 0 0 D P Fonts B-17 Tr i u m v i r a t e 1 5 p t 0 3 D P Tr i u m v i r a t e 1 5 p t 0 0 D P R m a t C o n s i d e r a t i o n s A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n 48pt Sample W n l o a d i n g Tr u e Ty p e F o n t s 9 8 2 5 / 9 8 5 U b l e B y t e B i t m a p F o n t s I n g a s i a n D o u b l e B y t e Tr u e Ty p e F o n t s A r a c t e r M a p p i n g O v e r v i e w U b l e B y t e Tr u e Ty p e F o n t sFonts B-23 Character Mapping Code Batch Data C e n s i n g Yo u r F o n t s 100 I n g F o n t N u m b e r s i n F o r m a t s500 1000 Font Number Internal P p o r t e d S y m b o l S e t s a n d code P a g e sDOS Code Pages 437 or T e r i n g E x t e n d e d C h a r a c t e r s I n g code 1 2 8 F u n c t i o n codes T e r n a l S y m b o l S e t Symbol Sets/Code Pages C-3 S I S y m b o l S e t L d C h a r a c t e r S e t 4Symbol Sets/Code Pages Symbol Sets/Code Pages C-5 6Symbol Sets/Code Pages Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n Symbol Sets/Code Pages C-7 8Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Symbol Sets/Code Pages C-13 Char Hex Decimal 14Symbol Sets/Code Pages Symbol Sets/Code Pages C-15 16Symbol Sets/Code Pages N a r y t o H e x C o n v e r s i o n C h a r t Symbol Sets/Code Pages C-17 18Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 20Symbol Sets/Code Pages T t o R u n L e n g t h E n c o d i n g C h a r t Symbol Sets/Code Pages C-21B l a c k D o t s F W h i t e D o t s 22Symbol Sets/Code Pages R M AT D E S I G N T O O L S 9403 printer does not support backfeed L i n e C o n f i g u r a t i o n Wo r k s h e e t Batch Control Continuation T c h Wo r k s h e e t E c k D i g i t Wo r k s h e e t Supply Layout Inches 200 190 180 170 160 150 140 130 120 110 100 203 102 203 305 406 508 609 711 812 853 192 288 384 480 576 672 768 806 102 203 305 406 508 609 711 812 Supply Layout dpi 300 Format Sample I n t e r C o m p a r i s o n Feature PrinterPrinter Differences E-1 2Printer Differences Feature Printer I n t e r C o n f i g u r a t i o n I n f o r m a t i o n Default configuration packet settings areA t u s P o l l i n g I n f o r m a t i o n 4Printer Differences 1,4,2 p Batch Header Monarch pN,1 Batch Packet Non-volatile RAM Monospaced FontsOption 6,1,3,1 p Index D E Packet control characters Security level of P D F417 Yrillic characters Online configuration w orksheet D Data type restrictions Fixed data IM D On a grid List of options Sym bol selection 2 Restrictions w ith check digits Increm enting/decrem enting field option Description of 4 Odifying character w idth