Monarch 9825, 9850, 9403 guide

902Software timer failure.

903Software interrupt failure.

905Illegal interrupt.

906Non-maskable interrupt. Check format packet for font clear or format clear packets.

907Low RAM error.

908Non Volatile RAM checksum failure.

909RAM corrupted.

910Warm restart.

911Version string mismatch.

Errors numbered 900-911 occur when you turn on the printer. They may indicate a circuit board failure. Errors numbered 930-940 are errors that may occur during the loading of flash memory. Errors numbered 950-999 indicate a circuit board failure. Call Technical Support if you receive any of these messages.

When a HARD failure (errors 900-999) occurs on the printer, the printer displays WARNING or POWER DOWN on the top line of the keypad display.

If this happens, record the displayed message and turn off the printer. If the problem reoccurs when you turn the printer on again, call Technical Support.

If the problem does not reoccur after you turn your printer on again, reset your printer’s SETUP options. Retransmit your packets.

8-24Diagnostics and Errors

Image 184

Monarch 9825, 9850, 9403 manual

Contents

Monarch Printers 9403 9825 9850 Canadian D.O.C. Warning Trademarks TA B L E O F C O N T E N T S Getting StartedPage Iii Printing Status Polling Page Vii Viii T T I N G S TA R T E D O u t T h i s M a n u a l E a t i n g a n M P C L I I F o r m a t P a c k e t F o r e Yo u B e g i n2Getting Started Type the following constant text field Type the following bar code fieldType the following text field Type the following bar code data I l y S t a r t u p P r o c e d u r e s Sample Batch Packet A r t i n g w i t h a D e s i g n T e r m i n i n g F o r m a t C o n t e n t s T e r m i n i n g t h e P r i n t a r e a A w i n g R o u g h S k e t c h e s I n g S u p p l y L a y o u t G r i d s N s i d e r i n g F i e l d Ty p e s N s i d e r i n g F o n t s I n g t h e F o r m a t Wo r k s h e e t T e r c h a n g i n g P a c k e t sL l i n g i n t h e F o r m a t Wo r k s h e e t N F I G U R I N G T H E P R I N T E R T t i n g C o m m u n i c a t i o n P a r a m e t e r s I n g P a r a l l e l C o m m u n i c a t i o n s I n g M P C L I I C o n v e n t i o n s C L I I P u n c t u a t i o nA n d a r d S y n t a x G u i d e l i n e s ‘comment‘Page I n g O n l i n e C o n f i g u r a t i o n Pa c k e t s N f i g u r a t i o n P a c k e t H e a d e r Header,ID#,action,device p 6Configuring the PrinterHeader Constant ID# ID. Use Action Add configuration A,N,E p25,0,0,0 p Units Optional parameter. Options English Metric Dots N f i g u r a t i o n S y n t a x G u i d e l i n e s K i n g P r i n t a d j u s t m e n t s A1. a System Setup PacketF i n i n g t h e S y s t e m S e t u p Pa c k e t Example I,A,0,0,1,1,0 p F i n i n g t h e S u p p l y S e t u p Pa c k e t B1. B Supply Setup PacketB3. ribbonon 12Configuring the Printer Contrast,printadj,marginadjustF i n i n g t h e P r i n t C o n t r o l P a c k e t Speedadj,phwidth p D1. D Monetary Formatting Packet 1,1,2 p ANSIcd,string1,string2 p S e t t i n g C o n t r o l C h a r a c t e r s ?E?~123~044~034~124~125~126~094 p Syntax I,F,baud,wordlength,stopbits,parity, flowcontrol p F i n i n g t h e B a c k f e e d C o n t r o l Pa c k e t DTR defaultF6. flowcontrol Flow Control. Options None Action,dispos,bkfddis p 2 pPage Buffer,device,buffersize p M1. M Memory Configuration Packet M2. buffer Buffer typeTo reallocate in K Enter this amount M3. device Storage type 22Configuring the PrinterBuffer Type 9403 9825 9850 E c k i n g C u r r e n t B u f f e r S i z e s 9403 9825 9850 24Configuring the Printer O u t M e m o r y B u f f e r s Linecount x 50/1024 F f e r a l l o c a t i o n C o n s i d e r a t i o n s F f e r Wo r k s h e e tMake copies of this page to use as a buffer worksheet Page A b l i n g I m m e d i a t e C o m m a n d s I n g I m m e d i a t e C o m m a n d sN d i n g I m m e d i a t e C o m m a n d s Command Parameter DD orDCd FF1 E a r i n g P a c k e t s f r o m M e m o r y I n g t h e F o n t Pa c k e t Clears Format #1 from volatile RAMC,R p Font#,action,device p W3. action Action. Options W4. device Printer returns the following to the host Cell Height Spacing TypeBaseline Cell Width H p I n g t h e F l a s h U p l o a d Pa c k e tAction Enter H to upload flash information 36Configuring the Printer A s h C o n s i d e r a t i o n s L o a d i n g F o r m a t H e a d e r I n f o r m a t i o n Selects all formats in memory and returns the followingHeader,format#,action,device p H,Z p Selects format1 and returns the following to the host F I N I N G F I E L D S F i n i n g t h e F o r m a t H e a d e r Format Header begins a format fileFormat#,action,device,measure,length Width,name p F i n i n g Te x t F i e l d s T1. T T2. field# T3. # of char T4. fix/var T5. row 4Defining Fields Line field Line field not Blocked out by 6Defining Fields T12. alignment Example T,2,10,V,250,50,0,1,1,1,B,C,0,0,0 p Internal symbol set is used F i n i n g B a r code F i e l d sEach bar code field requires a separate definition 8Defining Fields Left/Center/Right-Justified Fields Balanced Fields Bar Code Number of Characters Fixed or Variable 10Defining Fields Printer Unit of Measure Row or Column or End Row End Column B7. font Bar code. Options Postnet 3 D P I B a r code D e n s i t i e s 12Defining FieldsSet Dots/mils Available Bar code Density Narrow Narrow to Data Appearance Char Set Selector Or cpi Element Wide RatioBar code Density Element Row Height Data Appearance Char Set 14Defining Fields Num AlphanumBar Code Size Density Max. Data App Row x Col Selector Length Code 0 D P I B a r code D e n s i t i e s 16Defining Fields Selector Or cpi Element Wide Ratio LengthBar code Density Row Height Aspect Data Appearance Char Set Num Alphanum 18Defining Fields F i n i n g N o n P r i n t a b l e Te x t F i e l d s F i n i n g C o n s t a n t Te x t F i e l d s Field Data Field TypeField#,# of char p 20 p C1. C C2. row11 pt. CG Triumvirate 15 pt. CG Triumvirate 22Defining Fields C6. hgt magC7. wid mag C8. color Defining Fields Example C,30,10,0,1,1,1,B,L,0,0,MADE in USA,0 p F i n i n g L i n e F i e l d s N e Ty p e sType,row,column,angle/end row,length End col,thickness,pattern p L6. length/ If Using Segments end col L5. angle/ If Using Segments end row26Defining Fields F i n i n g B o x F i e l d s Q1. Q 28Defining FieldsQ2. row Example Q,240,30,270,150,3, p 30Defining Fields F I N I N G F I E L D O P T I O N S P l y i n g F i e l d O p t i o n s M b i n i n g F i e l d O p t i o n sS t r i c t i o n s 2Defining Field Options Fixed char p T i o n 1 F i x e d D a t a%$ p Charcode p T i o n 2 D a t a Ty p e R e s t r i c t i o n sR1. R Option Header T i o n 3 D a t a E n t r y Te m p l a t e s Code,chars p T i o n 4 C o p y D a t a 6Defining Field OptionsSrc fld,src start,# to copy,dest Start,copy code p R g i n g F i e l d s 203 Non-printable 339 Text2033398BLUE Bar Code Defining Field Options R7. copy code Copy Method T i o n 5 D e f i n e D a t a E n t r y S o u r c e s B F i e l d sAllows data to be entered from the keypad 8Defining Field Options T i o n 2 0 D e f i n e D a t a E n t r y P r o m p t s T i o n 3 0 P a d d i n g D a t a20,prompt p 20,Order Number p T i o n 3 1 C a l c u l a t e C h e c k D i g i t M p l e U s e f o r P a d d i n gPads data with an X on the left side of the field 10Defining Field Options 42,appearance code p T i o n 4 2 P r i c e F i e l d42,1 p T i o n 5 0 B a r code D e n s i t y 12Defining Field Options50,narrow,wide,gap,narspace Widespace p 51,2,S p 51,security,stand/default pIndicates Option T i o n 5 2 P D F 4 1 7 W i d t h / L e n g t h 52,row/column,dimension p14Defining Field Options 60,I/D,amount,l pos,r pos p 60,I,5,1,6 p T i o n 6 1 R e i m a g e F i e l d Fldlength,D/P,weights p I n g C h e c k D i g i t sSelector,action,device,modulus Check Digit Header 1,2,3,4 M o f P r o d u c t s C a l c u l a t i o n18Defining Field Options M o f D i g i t s C a l c u l a t i o n 20 + 2 + 6 + 6 + 16 + 5 + 4 + 3 + 36 = + 0 + 2 + 6 + 6 + 1 + 6 + 5 + 4 + 3 + 3 + 6 = 20Defining Field Options E AT I N G G R a P H I C S E r v i e w o f C o m p l i a n c e L a b e l s E r v i e w o f B i t m a p p e d I m a g e s T e r m i n i n g a M e t h o dHex Method Run Length S i g n i n g B i t m a p p e d I m a g e s S i g n i n g C o m p l i a n c e L a b e l sE c i a l C o n s i d e r a t i o n s I n g t h e H e x M e t h o d ExceedsInches Limit Assign 1 to every black square and 0 to every white square 6Creating Graphics I n g t h e R u n L e n g t h E n c o d i n g M e t h o d Row 1, position 50 26 on T e r m i n i n g H o w t o S t o r e t h e I m a g e I n g F l a s h I n g Vo l a t i l e R a M I n g N o n v o l a t i l e R a MI n g Te m p o r a r y S t o r a g e S i t i o n i n g t h e G r a p h i c I m a g e E a t i n g a G r a p h i c Pa c k e tT h i n t h e G r a p h i c P a c k e t H e a d e r T h i n t h e F i e l d T h i n a F o r m a t F i n i n g t h e G r a p h i c H e a d e rG1. G Graphic Header G5. units 99,A,R,G,0,0,0,99Wire pG6. row E a t i n g B i t m a p F i e l d s B2. rowB3. column B4. algorithm E a t i n g N e x t B i t m a p F i e l d s Adjdir,adjamt,algorithm,data p E a t i n g D u p l i c a t e F i e l d s Adjdir,adjamt,count p117,24,H,03FFFFFFFFFFFFFFFFFFFC p 1,2 p M p l e C o m p l i a n c e G r a p h i c P a c k e t Sample compliance graphic packet is shown below M p l e H e x G r a p h i c P a c k e t M p l e R u n L e n g t h G r a p h i c P a c k e t 20Creating Graphics Creating Graphics A c i n g t h e G r a p h i c i n a F o r m a t F i n i n g t h e G r a p h i c F i e l d22Creating Graphics GraphID,row,col,mode,rotation p G5. mode M p l e C o m p l i a n c e L a b e lG3. row G4. column 24Creating Graphics M p l e B i t m a p G r a p h i c I m a g e 26Creating Graphics I N T I N G Page F i n i n g t h e B a t c h H e a d e r Batch headerBatch control Batch data 4Printing F i n i n g t h e B a t c h C o n t r o l F i e l dE1. E Batch Control Field 1,4,2,1,4 p F i n i n g B a t c h D a t a F i e l d s R g e d o r S u b F i e l d s C r e m e n t i n g F i e l d sSample Batch Data with Special Characters N,1 p Decimal Character What Prints Print Printing Printhead Knife Peel Mode Speed Density W n l o a d i n g M e t h o d sQ u e n t i a l M e t h o d Print Printhead Minimum Bar Code Narrow T c h M e t h o d T c h Q u a n t i t y Z e r o M e t h o d D i f y i n g F o r m a t s T i o n a l E n t r y M e t h o d TAT U S P O L L I N G Q u i r y R e s p o n s e Q u i r y R e q u e s t E N QIndicates the printer is offline 2Status Polling Page Q R e f e r e n c e Ta b l e B y t e # Failure Error DataChar Const Comp Corr Online Busy Active Q R e f e r e n c e Ta b l e B y t e # 2 c o n t i n u e d Battery Error Fault Dispense Label Char Const Low Format Waiting Ribbon Stock Online Q R e f e r e n c e Ta b l e B y t e # 3 c o n t i n u e d B R e q u e s t Field Type Valid Options Description Identifier B R e s p o n s e Status1,Status2,FMT-1,BCH-2 Status2 Packet Type Error Number Field NumberParameter FMT-1/BCH-2 Printed,total,FMT-1,BCH-2 Following syntax is the response for a Job 4 request25,FMT-3,Bch-2 Number Meaning 14Status Polling Status Polling 16Status Polling A G N O S T I C S a N D Error S I n t i n g a Te s t L a b e l User Diag Installed Options Description Yo u R e c e i v e a n Error M e s s a g eA d i n g a Te s t L a b e l S e t t i n g P r i n t e r s D i t i o n a l D i a g n o s t i c s I n f o r m a t i o n L l i n g Te c h n i c a l S u p p o r t A d i n g a n Error L a b e l T a Error s Error Description Code Page Page Page Page Page Page Page M m u n i c a t i o n F a i l u r e s Page Page T a F o r m a t t i n g F a i l u r e s Page C h i n e Fault s ENTER/PAUSE Page Space Page Printer Description Display 26Diagnostics and Errors I N T E R O P T I M I Z AT I O N J u s t i n g t h e P r i n t Q u a l i t y Dark Spec D u c i n g I m a g i n g T i m e 4Printer Optimization N e r a l F o r m a t T i p s a n d H i n t s C r e a s i n g T h r o u g h p u tT h F o r m a t s T h P a c k e t s T h B a r codes You can group fields with similar parameters. For exampleT h F i e l d s M P L E SA M p l e U P C a F o r m a t P a c k e t 2Samples Mode Description M p l e M a x i code P a c k e t s D e 0 O b s o l e t e S a m p l e 4Samples D e 2 S a m p l e Samples A-5 D e 3 S a m p l e 6Samples M p l e D a t a M a t r i x P a c k e t s U a r e D a t a M a t r i x P a c k e tC t a n g u l a r D a t a M a t r i x P a c k e t Samples A-7 M p l e Q u i c k R e s p o n s e P a c k e t s T e r i n g B a t c h D a t a f o r Q R code Errorcor mask# datainput, charHM,N0123456789012345 p Modeid code# #ofdiv parity, errorcor Code P a c k e tR u c t u r e d a p p e n d M o d e 10Samples Samples A-11 R u c t u r e d a p p e n d Q R code P a c k e tExample 1,D0205E9,Q0A, p B006qrcode, p M p l e C o m p l i a n c e P a c k e t 12Samples Samples A-13 14Samples M p l e F o r m a t P a c k e t Samples A-15 Sample Zero Batch Packet 16Samples M p l e D a t a E n t r y F o r m a t P a c k e t 18Samples N T S Fonts B-1 These samples were printed using the Internal Symbol set Standard FontBold Font 2Fonts These samples were printed using Code CG Triumvirate Bold FontCG Triumvirate Font 9pt Fonts B-3 4Fonts T m a p F o n t I n f o r m a t i o n F TA F o n t 7 2 a n d F o n t 7 3 C h a r a c t e r s N o s p a c e d F o n t M a g n i f i c a t i o n I n g 2 0 3 D PI n g 3 0 0 D P Width Mag Standard Reduced Bold Fonts B-7 8Fonts Fonts B-9 O p o r t i o n a l F o n t M a g n i f i c a t i o n Tr i u m v i r a t e B o l d 9 p t 0 3 D PI g h t M a g n i f i c a t i o n 2 0 3 D P Fonts I g h t M a g n i f i c a t i o n 3 0 0 D P Tr i u m v i r a t e B o l d 9 p t 0 0 D PFonts B-11 I g h t M a g i n f i c a t i o n 2 0 3 D P Tr i u m v i r a t e 6 p t 0 0 D P Tr i u m v i r a t e 7 p t 0 0 D P Tr i u m v i r a t e 7 p t 0 3 D PFonts B-13 Tr i u m v i r a t e 9 p t 0 3 D P Tr i u m v i r a t e 1 1 p t 0 3 D P Tr i u m v i r a t e 9 p t 0 0 D PFonts B-15 Tr i u m v i r a t e 1 1 p t 0 0 D P Tr i u m v i r a t e 1 5 p t 0 3 D P Fonts B-17 Tr i u m v i r a t e 1 5 p t 0 0 D P A l a b l e / Tr u e Ty p e F o n t I n f o r m a t i o n R m a t C o n s i d e r a t i o n s 48pt Sample W n l o a d i n g Tr u e Ty p e F o n t s 9 8 2 5 / 9 8 5 I n g a s i a n D o u b l e B y t e Tr u e Ty p e F o n t s U b l e B y t e B i t m a p F o n t s U b l e B y t e Tr u e Ty p e F o n t s A r a c t e r M a p p i n g O v e r v i e wFonts B-23 Character Mapping Code Batch Data C e n s i n g Yo u r F o n t s I n g F o n t N u m b e r s i n F o r m a t s 100500 1000 Font Number P p o r t e d S y m b o l S e t s a n d code P a g e s InternalDOS Code Pages 437 or I n g code 1 2 8 F u n c t i o n codes T e r i n g E x t e n d e d C h a r a c t e r s Symbol Sets/Code Pages C-3 T e r n a l S y m b o l S e t 4Symbol Sets/Code Pages S I S y m b o l S e t L d C h a r a c t e r S e t Symbol Sets/Code Pages C-5 6Symbol Sets/Code Pages Symbol Sets/Code Pages C-7 Code P a g e 8 5 0 L a t i n Code P a g e 8 5 2 L a t i n 8Symbol Sets/Code Pages Symbol Sets/Code Pages C-9 10Symbol Sets/Code Pages Symbol Sets/Code Pages C-11 12Symbol Sets/Code Pages Symbol Sets/Code Pages C-13 14Symbol Sets/Code Pages Char Hex Decimal Symbol Sets/Code Pages C-15 16Symbol Sets/Code Pages Symbol Sets/Code Pages C-17 N a r y t o H e x C o n v e r s i o n C h a r t 18Symbol Sets/Code Pages Symbol Sets/Code Pages C-19 20Symbol Sets/Code Pages Symbol Sets/Code Pages C-21 T t o R u n L e n g t h E n c o d i n g C h a r tB l a c k D o t s F W h i t e D o t s 22Symbol Sets/Code Pages R M AT D E S I G N T O O L S L i n e C o n f i g u r a t i o n Wo r k s h e e t 9403 printer does not support backfeed T c h Wo r k s h e e t Batch Control Continuation E c k D i g i t Wo r k s h e e t Supply Layout Inches 203 200 190 180 170 160 150 140 130 120 110 100 192 288 384 480 576 672 768 806 102 203 305 406 508 609 711 812 853 Supply Layout dpi 300 102 203 305 406 508 609 711 812 Format Sample I n t e r C o m p a r i s o n Feature PrinterPrinter Differences E-1 2Printer Differences Feature Printer Default configuration packet settings are I n t e r C o n f i g u r a t i o n I n f o r m a t i o nA t u s P o l l i n g I n f o r m a t i o n 4Printer Differences Monarch p 1,4,2 p Batch HeaderN,1 Batch Packet Monospaced Fonts Non-volatile RAMOption 6,1,3,1 p D E Index Packet control characters Security level of P D F417 Yrillic characters Online configuration w orksheet D Data type restrictions Fixed data IM D On a grid List of options Sym bol selection 2 Restrictions w ith check digits Increm enting/decrem enting field option Description of 4 Odifying character w idth