DCT3080 Installation Manual
Troubleshooting
This section provides troubleshooting guidelines. If problems still occur after performing the diagnostics, call the TRC for assistance as described in Section 1, “Introduction.”
Problem | Possible Solutions |
The cable terminal will not power on
The remote control does not work
The cable terminal may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.
Verify that the AC power cord is connected to the cable terminal and an AC outlet. Unplug the cable terminal from the AC outlet, plug it back in, and then press the POWER button.
If the cable terminal is connected to a switched outlet on another unit, verify that that unit is powered on.
Press the POWER button on the cable terminal front panel instead of the remote control. The batteries in the remote control may be depleted.
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the remote control and the cable terminal. Aim the remote control directly at the cable terminal front panel, not the TV or VCR.
The angle between the remote control and the cable terminal may be too large. Stand in front of the cable terminal and not too far to either side.
Press and release operation keys one at a time, firmly and deliberately.
Try changing channels using the buttons on the cable terminal front panel.
Check the batteries in the remote control. Install new batteries if needed.
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