Manuals / Moxa Technologies / Computer Equipment / Network Card

Moxa Technologies NE-4100 user manual Service Information

Models: NE-4100

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Service Information

This appendix shows you how to contact Moxa for information about this and other products, and how to report problems.

In this appendix, we cover the following topics.

!MOXA Internet Services

!Problem Report Form

!Product Return Procedure

Page 87

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Moxa Technologies NE-4100 user manual Service Information

Contents

MOXA Technical Support NE-4100 Series User’s ManualSixth Edition, April Tel +886-2-8919-1230 Fax +886-2-8919-1231NE-4100 Series User’s Manual Copyright NoticeTrademarks DisclaimerTable of Contents Chapter Overview Package Checklist Product Features Product Specifications IntroductionNE-4100 Series User’s Manual Package ChecklistProduct Features OverviewProduct Specifications NE-4100 Series User’s ManualIntroduction NE-4120 Series/NE-4120-ST Panel Layout and Pin AssignmentsNE-4100T/NE-4100-ST NE-4110 Series/NE-4110-STPanel Layout and Pin Assignments NE-4100T/NE-4100-STPanel Layouts NE-4100 Series User’s ManualDB9 Male Connector for serial console Pin AssignmentsEthernet Signals NE-4100T Serial SignalsPanel Layout and Pin Assignments Block DiagramNE-4100-ST LED Indicators NE-4100 Series User’s ManualPanel Layout and Pin Assignments NE-4110 Series/NE-4110-STPanel Layouts NE-4100 Series User’s ManualPanel Layout and Pin Assignments Pin SignalPin Assignments NE-4100 Series User’s ManualNE-4100 Series User’s Manual Block DiagramsNE-4110S Block Diagram NE-4110A Block DiagramSignal NE-4110-ST LED IndicatorsDB9 Male Connector for serial console DB9 Male Connector for Connecting Serial DevicesPanel Layout and Pin Assignments NE-4120 Series/NE-4120-STPanel Layouts NE-4100 Series User’s ManualPanel Layout and Pin Assignments 2-10Pin Assignments NE-4100 Series User’s ManualNE-4120A Block Diagram 2-11Block Diagrams NE-4120S Block DiagramPanel Layout and Pin Assignments NE-4120-ST LED Indicators2-12 NE-4100 Series User’s ManualGetting Started Wiring Caution Wiring RequirementsAttaching NE-4100T to the Evaluation Board Safety FirstNE-4110-ST Starter Kit Attaching NE-4110 Series to the Evaluation BoardAttaching NE-4120 Series to the Evaluation Board NE-4100-ST Starter KitGetting Started Circuit Pad for External ConnectionNE-4120-ST Starter Kit NE-4100 Series User’s ManualDI/O Settings Connecting the PowerConnecting to the Network Connecting to a Serial DeviceDout Digital Output LED Circuit DesignNE-4100 Series User’s Manual Getting StartedNE-4100 Series User’s Manual Selecting the InterfaceJP2 Network Enabler Interface JP2 Network Enabler InterfaceOverview TCP Server Mode TCP Client Mode UDP Mode Real COM Mode Choosing the Proper Operation ModeNE-4100 Series User’s Manual TCP Server ModeChoosing the Proper Operation Mode OverviewNE-4100 Series User’s Manual TCP Client ModeUDP Mode Choosing the Proper Operation ModeReal COM Mode Choosing the Proper Operation ModeNE-4100 Series User’s Manual Initial IP Address Configuration Initial IP Address Configuration Factory Default IP AddressNE-4100 Series Administration Suite Initializing NE-4100 Series Module’s IP AddressTelnet Console Initial IP Address ConfigurationNE-4100 Series User’s Manual Initial IP Address Configuration NE-4100 Series User’s Manual6. Press any key to continue Serial Console 19200, n, 8 Initial IP Address ConfigurationNE-4100 Series User’s Manual Accessible IP Settings Auto Warning Settings Web Console ConfigurationOpening Your Browser Basic Settings Network Settings Serial Settings Operating SettingsOpening Your Browser Web Console ConfigurationNE-4100 Series User’s Manual NE-4100 Series User’s Manual Basic SettingsTime Web Console ConfigurationFactory Default ConsoleWeb Console Configuration SettingIP Address Network SettingsWeb Console Configuration NE-4100 Series User’s ManualGateway Web Console ConfigurationIP configuration NE-4100 Series User’s ManualCommunity name SNMP SettingsIP Address Report NE-4100 Series User’s ManualWeb Console ConfigurationNE-4100 Series User’s Manual Serial SettingsSerial Parameters Web Console ConfigurationSetting Operating SettingsTCP Server Mode Web Console ConfigurationMax connection 6-10Web Console Configuration NE-4100 Series User’s ManualCommand port Real COM Mode6-11 Web Console ConfigurationMax. connection 6-12Web Console Configuration NE-4100 Series User’s ManualNE-4100 Series User’s Manual TCP Client Mode6-13 Web Console ConfigurationDelimiter 6-14Web Console Configuration NE-4100 Series User’s ManualNE-4100 Series User’s Manual UDP Mode6-15 Web Console ConfigurationForce Transmit 6-16Web Console Configuration NE-4100 Series User’s Manual# Only one host with a specific IP address can access the NE-4100 Accessible IP Settings6-17 Web Console ConfigurationSNMP trap server Auto Warning SettingsE-mail and SNMP Trap Mail serverAuthentication failure Event Type6-19 Web Console ConfigurationWeb Console Configuration Digital IODIO Monitor 6-206-21 Change PasswordLoad Factory Defaults Save/RestartMonitor Port Monitor COM Mapping Configuring Windows AdministratorOverview Installing Network Enabler Administrator Starting the ConfigurationOverview Installing Network Enabler AdministratorWeb Console Configuration 1. Once the Setup program starts running, click on Yes to proceedNE-4100 Series User’s Manual Web Console Configuration4. Click on Install to install program files in the default directory 5. The Installing window reports the progress of the installationNE-4100 Series User’s Manual Starting the ConfigurationBroadcast Search Web Console ConfigurationWeb Console Configuration 2. Click on Configuration from the menu bar, and then select Broadcast Search from the drop-down menuNE-4100 Series User’s Manual Unlock Password Protection Web Console ConfigurationNE-4100 Series User’s Manual Unlock Web Console ConfigurationNE-4100 Series User’s Manual LockConfiguring NE-4100 Web Console ConfigurationNE-4100 Series User’s Manual Upgrading the Firmware Web Console ConfigurationNE-4100 Series User’s Manual NE-4100 Series User’s Manual Export/Import7-10 Web Console ConfigurationNE-4100 Series User’s Manual Monitor7-11 Web Console Configuration3. Select Add Target 7-12Web Console Configuration NE-4100 Series User’s Manual8. Select a Refresh Rate the default is 3 seconds 7-13Web Console Configuration 6. Right click the panel and select Settings 7. Select Monitor items10. Press Go to start Monitor 7-14Web Console Configuration NE-4100 Series User’s ManualNE-4100 Series User’s Manual Port Monitor7-15 Web Console ConfigurationWeb Console Configuration COM MappingOn-line COM Mapping 7-16NE-4100 Series User’s Manual 7-17Web Console Configuration 5. Select COM Setting to modify COM No., default setting, etcNE-4100 Series User’s Manual 7-18Web Console Configuration 7. Hi-performance mode is the default for Tx mode. If the driver completes sending data from the host to the NE-4100 Series, the driver will respond to the program with “Tx Empty.”NE-4100 Series User’s Manual Off-line COM Mapping7-19 Web Console ConfigurationSW Reset Function NE-4100 Series User’s Manual SW Reset FunctionWell Known Port Numbers Well Known Port Numbers NE-4100 Series User’s ManualNECI Library DIO Commands 2. Writing a Single DIO Parameters DIO CommandsCommand Code Usage 1. Reading Single DIO Parameters NE-4100 Series User’s ManualNE-4100 Series User’s ManualDIO Commands 4. Writing Multiple DIOs NE-4100 Series User’s ManualDIO CommandsSNMP Agent with MIB II & RS-232 Like Group NE-4100 Series User’s Manual SNMP Agent with MIB II and RS-232 Like GroupIpNetToMediaPhysAddress Service Information NE-4100 Series User’s Manual MOXA Internet ServicesThe following services are provided Service InformationNE-4100 Series User’s Manual Problem Report FormService Information MOXA NE-4100 SeriesProduct Return Procedure Service InformationNE-4100 Series User’s Manual