Moxa Technologies Product Return Procedure, NE-4100 Series User’s Manual, Service Information

NE-4100 Series User’s Manual Service Information

Product Return Procedure

For product repair, exchange, or refund, the customer must:

'Provide evidence of original purchase.

'Obtain a Product Return Agreement (PRA) from the sales representative or dealer.

'Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter product repair time.

'Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The PRA should be visible on the outside of the package, and include a description of the problem, along with the return address and telephone number of a technical contact.

E-4