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NEC 760417 manual Supporting Documents

Models: 760417

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Expanding Your System With Call Routing

Provides directions for planning and using call routing. A call routing worksheet for addressing the assignments for call routing keys. Procedures for changing default actions and recording new greetings are given along with a discussion for testing call routing.

SUPPORTING

DOCUMENTS

InfoSet 408 VM, Voice Processing System, Technician’s Guide (Stock Number 760417)

InfoSet 408 Voice Mail User Guide (Stock Number 750204-0)

InfoSet 408 System Manual (Stock Number 760409)

InfoSet 408 Voice Processing System CD-ROM (Stock Number 305260-0)

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NEC 760417 manual Supporting Documents

Contents

Page Walnut Hill Lane Irving, TX Preface Supporting Documents Table of Contents Planning Your System Training Users Expanding Your System With Call Routing System IDs System ConversationsWelcome to Infoset 408 Voice Mail Subscribers Have Personal IDs System Manager’s PasswordSection System Manager Responsibilities System Manager’s Password Section Using the System MANAGER’S ConversationUsing The System Manager’s Conversation System Manager’s ConversationOperator Settings Press Change a Mailbox Press 4 Mailbox MaintenanceOpening Greeting Press Call Routing Press What Does the Automated Attendant Do? HOW the System Handles CallsCallers Route Themselves Fax Routing, Detection, And NotificationDeciding How to Use the Automated Attendant Call Routing Keys Give Quick AccessOperator Assistance Is Always Available No Automated AttendantPrivate Attendant Secondary AttendantPrimary Attendant Section Planning Your Opening GreetingOpening Greeting And System Schedule Day GreetingNight Greeting System DirectoryHoliday Greeting Determining the System Schedule System ScheduleYour Organization’s Schedule Issue NEC America, Inc Understanding Your System Setup Section Setup Information RecordSection Getting Started Getting Started TasksSection Recording Your Opening Greeting To record your opening greetingSetting UP Your System Schedule To set the system schedule To confirm or change the extension for operator calls Section Setting Your OPERATOR’S Extension and MailboxOperator Mailbox Greetings To set up fax notification Setting Up Fax NotificationTo review or change the Operator mailbox greetings To change the system manager’s password Changing the System MANAGER’S PasswordSection Becoming Familiar with the System Preparing for Training Section Conducting User TrainingIssue NEC America, Inc Section Training the Operator Redirecting Messages In The Operator MailboxTo redirect an old message To redirect a new messageTransferring External Callers To a Voice Mailbox Setting Your Operator’s Extension and Mailbox on Ongoing Maintenance Section Creating a Special Opening Greeting for HolidaysAllows You to Section Adding and Deleting Voice Mailboxes Section Message Groups To edit your message groups Section Monitoring System StatusTo check the system information summary Why Use Call Routing? Offering Call RoutingHow Call Routing Works Evaluating Your NeedsCall Routing Diagram Steps for setting up call routing Section Planning Call RoutingDefault action Call-routing key assignments Day Night Call Routing Planning WorksheetSection Changing Default Actions Section Assigning Call Routing KeysTo change default actions Section Recording NEW GreetingsTo record call-routing box greetings Section Testing Call Routing