NEC 760417 S ECTION 3 PLANNING C ALL R

Issue 1 NEC America, Inc.

6 - 4 InfoSet 408 System Manager’s Guide

SECTION 3 PLANNING CALL ROUTING

Use the Call Routing Planning Worksheet to record c all-routing key

assignments and draft the opening and call-routing box greetings that

you will record when you set up call routing for your voice messagin g

system. You can also use the worksheet to plot the system’s default

action when a caller enters an invalid call-routing key or does not press a

key after hearing a greeting.

Steps for setting up call routing:

1. Complete the Call Routing Planning Worksheet on the following

page.

2. Set up call-routing keys for the opening greeting. Set up cal l-routi n g

keys for each call-routing box that will offer a sub men u of add ition al

call-routing options.

3. Change the default actions for each call -routing greeting (optional).

4. Record greetings for call-routing boxes. Rerecord the opening

greeting for day (and night if desired) to reflect availa ble c all-r outin g

keys.

5. Test call-routing keys.

Note: Avoid assigning call-routing keys t hat begin with the same digit as

subscriber extensions. For example, avoid us ing 1 as a call-

routing key when extensions range from 10-19.

Complete the Opening Greeting portion of the Call

Routing Planning Worksheet, and then make a copy of

the worksheet for each call-routing box you plan to

include in your call-routing setup.

Keep greetings simple. Guide callers to the right person

or information clearly and quickly. If the c hoices are clear

and short, callers will find your call-routing keys easy to

use.

Tell callers the choice or destination first, and then the

key to press (For Sales, press 1...).

Contents

Main Page Preface G ENERAL I ABOUT THIS MANUAL S D Table of Contents Chapter 1 System Overview Chapter 2 Planning Your System Chapter 3 Setting Up Your System Chapter 4 Training Users Chapter 5 Maintaining Your System Chapter 6 Expanding Your System With Call Routing System Overview S ECTION 1 W ELCOME TO I NFOSET 408 V OICE M 1.1 System Conversations 1.2 System IDs S ECTION 2 SYSTEM M ANAGER R SECTION 3 USING THE SYSTEM MANAGERS CONVERSATION 3.1 System Managers Password 3.2 Using The System Managers Conversation 3.3 System Managers Conversation Mailbox Maintenance Page Planning Your System S ECTION 1 H OW T HE S YSTEM H ANDLES C 1.1 What Does the Automated Attendant Do? Page 1.2 Deciding How to Use the Automated Attendant S ECTION 2 PLANNING Y OUR O PENING G 2.1 Opening Greeting And Sy stem Schedule 2.2 System Directory 2.3 Determining the System Schedule Page Page Setting Up Your System S ECTION 1 U NDERSTANDING Y OUR S YSTEM S SECTION 2 SETUP INFORMATION RECORD S ECTION 3 GETTING S InfoSet Voice Mail User Guide S ECTION 4 R ECORDING Y OUR O PENING G S ECTION 5 SETTING U P Y OUR S YSTEM S For example, enter the time as 430 for 4: 3 0. S ECTION 6 SETTING Y OUR O PERATOR S E XTENSION AND M They dial 0 during the opening greetin g. They do not press any keys during the o pen ing greeting. in the Operator mailbox. r Operator Mailbox Greetings Setting Up Fax Notification your opening greeting. S ECTION 7 C HANGING THE S YSTEM M ANAGER S P S ECTION 8 B ECOMING F AMILIAR W ITH THE S InfoSet Voice Mail User Guide Training Users S ECTION 1 P REPARING F OR T InfoSet Voice Mail User Guide InfoSet Voice Mail User Guide S ECTION 2 CONDUCTING U SER T Page S ECTION 3 T RAINING THE O Page Page Maintaining Your System S ECTION 1 O NGOING M S ECTION 2 CREATING A S PECIAL O PENING G REETING F OR H S ECTION 3 CHANGING THE E XTENSION F OR THE O PERATOR M AILBOX O THE FAX MACHINE S ECTION 4 ADDING A ND D ELETING V OICE M S ECTION 5 MESSAGE G InfoSet Voice Mail User Guide S ECTION 6 M ONITORING S YSTEM S Page Expanding Your System With Call Routing S ECTION 1 O FFERING C ALL R 1.1 Why Use Call Routing? 1.2 How Call Routing Works S ECTION 2 EVALUATING Y OUR N InfoSet 408 System Managers Guide 6 - 3 Issue 1 NEC America, Inc. Call Routing Diagram S ECTION 3 PLANNING C ALL R InfoSet 408 System Managers Guide 6 - 5 Issue 1 NEC America, Inc. Call Routing Planning Worksheet Day greeting: Night greeting: Default action Call-routing key assignments Day Night (note extension or call-r outing box number) CALL-ROUTING BOX Number : Call-routing box number: _______ S ECTION 4 ASSIGNING C ALL R OUTING K SECTION 5 CHANGING DEFAULT ACTIONS S ECTION 6 R ECORDING N EW G Page S ECTION 7 TESTING C ALL R