InfoSet 408 System Manager’s Guide 2 - 3
Issue 1 NEC America, Inc.
1.1.3 Call Routing Keys Give Quick Access
The system’s call routing keys let you create simple
menus that lead callers to frequently reques ted
extensions or information. By entering a sin gle digit,
callers go to a specified extension (“F or Sales, pres s
1.”), hear an audio message (“For product
information, press 2.”), or go to anot her call routing
menu.
1.1.4 Operator Assistance Is Always Available
The voice messaging system does not completely
replace an operator. Callers who need perso nal
assistance can reach the ope rator at any time by
dialing 0. Callers who do n ot respond during the
opening greeting, such as those not using a
touchtone telephone, are transf erred auto matically to
the operator.
1.2 Deciding How to Use the Automated Attendant
Your technician needs to know if and how you want to use the
automated attendant with your opera tor to handle external
calls. If you will use the automated atte ndant, will it be a
private, secondary, or primary attendant? Your choice tells the
technician how to connect your system. Note that your
technician can enable or disable the aut omated attendant
later, if the needs of your organization change.
1.2.1 No Automated Attendant
InfoSet 408 Voice Mail is used for internal v oice mail
only. No outside lines are routed to the automated
attendant. Rather, InfoSet 408 Voice Mail is an
extension on your telephone system that is available
only to internal callers and callers t ransferred to it by
the operator.