NEC 760417 S ECTION 4 R ECORDING Y OUR O PENING G

InfoSet 408 System Manager’s Guide 3 - 3

Issue 1 NEC America, Inc.

"Welcome to the InfoSet 408 Voice Mail system! Now that your mailbox is

open, please spend a few minutes reading the

InfoSet Voice Mail User

Guide

, which introduces you to the new system. Also, leave a short reply

to this message, so I will know that you successfully heard my message."

Keep a checklist of individual replies and contact those peo pl e who ha v e

not opened their mailboxes after a reasonab le time.

Refer to:

Using The System Manager’s Conversation on page 1-4

Recording Your Opening Greeting on page 3-3

Setting Up Your System Schedule on page 3-4

Setting Your Operator’s Extension and Mailbox on page 3-6

Changing the System Manager’s Password on page 3-8

Training Users on page 4-1

Ongoing Maintenance on page 5-1

Message Groups on page 5-4

InfoSet Voice Mail User Guide

SECTION 4 RECORDING YOUR OPENING GREETING

Callers hear the opening greeting when their call is answ ered by the

InfoSet 408 Voice Mail automated attendant. InfoSet 408 Voice Mail

plays the appropriate greeting during business ho urs, after business

hours, and for holidays.

The system manager’s conversation prompts you to record both a day

greeting and a night greeting. If you have already recorded the se

greetings, you can review them and rerecord them. You also record a

holiday greeting in this part of the conversa tion.

To record your opening greeting:

1. Access the system manager’s conversation.

2. Select action 5, as prompted, to change o pening greetings.

Contents

Main Page Preface G ENERAL I ABOUT THIS MANUAL S D Table of Contents Chapter 1 System Overview Chapter 2 Planning Your System Chapter 3 Setting Up Your System Chapter 4 Training Users Chapter 5 Maintaining Your System Chapter 6 Expanding Your System With Call Routing System Overview S ECTION 1 W ELCOME TO I NFOSET 408 V OICE M 1.1 System Conversations 1.2 System IDs S ECTION 2 SYSTEM M ANAGER R SECTION 3 USING THE SYSTEM MANAGERS CONVERSATION 3.1 System Managers Password 3.2 Using The System Managers Conversation 3.3 System Managers Conversation Mailbox Maintenance Page Planning Your System S ECTION 1 H OW T HE S YSTEM H ANDLES C 1.1 What Does the Automated Attendant Do? Page 1.2 Deciding How to Use the Automated Attendant S ECTION 2 PLANNING Y OUR O PENING G 2.1 Opening Greeting And Sy stem Schedule 2.2 System Directory 2.3 Determining the System Schedule Page Page Setting Up Your System S ECTION 1 U NDERSTANDING Y OUR S YSTEM S SECTION 2 SETUP INFORMATION RECORD S ECTION 3 GETTING S InfoSet Voice Mail User Guide S ECTION 4 R ECORDING Y OUR O PENING G S ECTION 5 SETTING U P Y OUR S YSTEM S For example, enter the time as 430 for 4: 3 0. S ECTION 6 SETTING Y OUR O PERATOR S E XTENSION AND M They dial 0 during the opening greetin g. They do not press any keys during the o pen ing greeting. in the Operator mailbox. r Operator Mailbox Greetings Setting Up Fax Notification your opening greeting. S ECTION 7 C HANGING THE S YSTEM M ANAGER S P S ECTION 8 B ECOMING F AMILIAR W ITH THE S InfoSet Voice Mail User Guide Training Users S ECTION 1 P REPARING F OR T InfoSet Voice Mail User Guide InfoSet Voice Mail User Guide S ECTION 2 CONDUCTING U SER T Page S ECTION 3 T RAINING THE O Page Page Maintaining Your System S ECTION 1 O NGOING M S ECTION 2 CREATING A S PECIAL O PENING G REETING F OR H S ECTION 3 CHANGING THE E XTENSION F OR THE O PERATOR M AILBOX O THE FAX MACHINE S ECTION 4 ADDING A ND D ELETING V OICE M S ECTION 5 MESSAGE G InfoSet Voice Mail User Guide S ECTION 6 M ONITORING S YSTEM S Page Expanding Your System With Call Routing S ECTION 1 O FFERING C ALL R 1.1 Why Use Call Routing? 1.2 How Call Routing Works S ECTION 2 EVALUATING Y OUR N InfoSet 408 System Managers Guide 6 - 3 Issue 1 NEC America, Inc. Call Routing Diagram S ECTION 3 PLANNING C ALL R InfoSet 408 System Managers Guide 6 - 5 Issue 1 NEC America, Inc. Call Routing Planning Worksheet Day greeting: Night greeting: Default action Call-routing key assignments Day Night (note extension or call-r outing box number) CALL-ROUTING BOX Number : Call-routing box number: _______ S ECTION 4 ASSIGNING C ALL R OUTING K SECTION 5 CHANGING DEFAULT ACTIONS S ECTION 6 R ECORDING N EW G Page S ECTION 7 TESTING C ALL R