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Issue 1 | NEC America, Inc. |
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Directing routine calls to departments (For Sales, press 1.
For Support, press 2.)
Presenting audio messages to answer frequently asked questions. (For business hours and directions to our
company, press 1).
Providing an alternative extension directory when callers are not likely to have letters on their telephone keypads.
For example, callers can press 1 for directory assistance and then choose from a submenu to narrow their search. (For last names that start with A through G, press 1. For H through P, press 2. For Q through Z, press 3). You create the directory by recording a list of names and extensions as an audio message. When callers hear the extension they want, they can dial the number immediately.
1.2How Call Routing Works
The system listens for
SECTION 2 EVALUATING YOUR NEEDS
Before you set up call routing, diagram how you want call routing to work for your voice messaging system. For example, calls to the Omni Company have been increasing, and the system manager wants the voice messaging system to route the calls. Most callers want to place an order, ask for directions, or ask about available products and services.
The diagram on the following page shows how call routing accommodates all of these needs. The opening greeting tells callers what action each
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