Issue 1 NEC America, Inc.
6 - 2 InfoSet 408 System Manager’s Guide
Directing routine calls to depa rtments (For Sales, press 1.
For Support, press 2.)
Presenting audio messages toanswer frequently asked
questions. (For business hours and directions to our
company, press 1).
Providing an alternative extensio n directo ry when ca llers
are not likely to have letters on their telep hone keypads.
For example, callers can press 1 for d irecto ry ass istance and
then choose from a submenu to narrow thei r search . (For last
names that start with A through G, press 1. For H through P,
press 2. For Q through Z, press 3). You create the directory by
recording a list of names and exten sions as an audio
message. When callers hear the e xtension they want, they
can dial the number immediately.
1.2 How Call Routing Works
The system listens for call-routing keys during the opening
greeting and during any audio messag e reached by a call-
routing key. At these times, callers may press any call-ro uting
key set to route to a s u bscriber’s extension o r to a call-routing
box that you designate. Call-routing b oxes c an perf orm one of
several actions, including playing an aud io message, offering
a submenu of additional call-rou ting options, or taking a
message.
SECTION 2 EVALUATING YOUR NEEDS
Before you set up call routing, diag ram how you want call routing to w ork
for your voice messaging system. For example, calls to the Omni
Company have been increasing, and the system manager wants the
voice messaging system to route the call s. Mo st c allers w ant to p lac e a n
order, ask for directions, or ask about available produc ts and services.
The diagram on the following page shows how c all routing
accommodates all of these needs. The opening greeting tells callers
what action each call-routing key provides. Greetings for ea ch call-
routing box detail the additional call-ro uting options available to the caller.