NEC 760417 S ECTION 2 PLANNING Y OUR O PENING G

Issue 1 NEC America, Inc.
2 - 4 InfoSet 408 System Manager’s Guide
1.2.2 Private Attendant
The voice mail system is reserved for subscribers
only. This makes the voice messaging system
available from outside the office to subscrib ers an d to
selected clients, but external callers cannot reach a
voice mailbox unless the operator tran sfers them to it.
1.2.3 Secondary Attendant
Your operator answers most incoming c alls . O verflo w
calls are routed to the automated attendant when the
operator is busy or unavailable (if this option is
supported by your telephone system). InfoSet 408
Voice Mail also answers calls dialed dir ectly to the
secondary telephone number.
The point at which calls ov erf lo w to InfoSet 408 Voice
Mail depends on the number of external line s
connected to your telephone system and the number
of calls you receive. Your technician can help you
choose the appropriate secondar y line for the voice
messaging system.
1.2.4 Primary Attendant
Your main telephone lines are routed directly to the
voice messaging system. The system answers most
of your incoming calls. Your operator helps on ly those
callers who need personal assis tance and takes
overflow calls when all InfoSet 408 Voice Ma il ports
are busy.
SECTION 2 PLANNING YOUR OPENING GREETING
The opening greeting plays to a caller when the voice messaging system
answers a call. During the openin g greeti ng, call ers can enter exten sion
numbers, access the system directory, or hold for assistance. So, you
must plan your opening greeting to tell cal lers the options that are
available to them.
Plan an opening greeting for business h ours (day greeting) a s well as
one for after business hours (night greeting ).