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Planning Your System |
SECTION 1 HOW THE SYSTEM HANDLES CALLS
As part of the voice messaging system setup, you must decide whether and how you want to use the system’s automated attendant to answer incoming calls. This determines how calls are distributed between the voice messaging system and the operator.
You may prefer to have the operator continue handling all incoming calls and use InfoSet 408 Voice Mail primarily for its voice mail features. Or you may want to use its automated attendant, which helps the operator answer incoming calls and transfer calls to extensions.
1.1What Does the Automated Attendant Do?
The automated attendant acts as a receptionist, answering and routing incoming calls automatically. Callers hear an opening greeting for your organization that gives them instructions and options. For example:
“Hello. Thank you for calling Omni Corporation. If you are calling from a touchtone telephone, you may enter the extension at any time. For Sales, press 1. For product information, press 2. To send a fax, press 3. For a directory of extensions, enter 800. Otherwise, please stay on the line and an operator will be right with you.”
Several features of InfoSet 408 Voice Mail can assist you in handling incoming calls to meet your organization’s needs.
Planning Your System | 2 - 1 |