Planning Your System 2 - 1
Planning Your SystemSECTION 1 HOW THE SYSTEM HANDLES CALLS
As part of the voice messaging system setup, you must decide whether
and how you want to use the system’s a utomated attendan t to answer
incoming calls. This determines how calls are distributed be tween the
voice messaging system and the operator.
You may prefer to have the operator continue handl ing all inc om ing ca lls
and use InfoSet 408 Voice Mail primarily for its voic e mail features. Or
you may want to use its automated attendant, which helps the op erator
answer incoming calls and transfer calls to extensions.
1.1 What Does the Automated Attendant Do?
The automated attendant acts as a receptionist, answering
and routing incoming calls automatical ly. Callers hear an
opening greeting for your orga nization that gives them
instructions and options. For example :
“Hello. Thank you for calling Om ni Corporation. If you are
calling from a touchtone telephone , you may enter the
extension at any time. For Sales, press 1. For product
information, press 2. To send a fax, press 3. For a directory of
extensions, enter 800. Otherwi se, pleas e stay on the li ne and
an operator will be right with you.”
Several features of InfoSet 4 08 Voice Mail can ass ist you in
handling incoming calls to meet your or ganization’s needs.