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NEC 760417 S ECTION 4 ASSIGNING C ALL R OUTING K, SECTION 5 CHANGING DEFAULT ACTIONS

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Issue 1 NEC America, Inc.

6 - 6 InfoSet 408 System Manager’s Guide

SECTION 4 ASSIGNING CALL ROUTING KEYS

You can use touchtone keys one through nine (1-9) as cal l-routing key s

for the opening greeting and for any call-routing box you choose to

include. Do not use zero (0) as a c all-routing key. It should be reserve d

for routing callers to the operator.

You can assign a call-routing key to route to a sub scriber ’s extension or

to a call-routing box. Call-routing boxes are numbered 01-20.

To assign call routing keys:

1. Access the system manager’s conversation.

2. Select action 9.

3. Perform either of the following actions:

Select action 4 to set up call-routing keys f or the opening greeting.

OR

Select action 5 to set up call routing for a call-routing box, and then

enter the two-digit call-routing box numbe r as prompted.

4. Select action 4 to assign call-routing keys .

5. Enter the call-routing key number you wi sh to assign.

6. Select 1 to change the call-routing key ass ignment.

7. Follow the system prompts to assign a call-routing key to an

extension or to a call-routing box.

Note: When you use a call-routing key to ro ute callers to an extension ,

be sure that a mailbox exists for the extensi on.

SECTION 5 CHANGING DEFAULT ACTIONS

After the opening greeting or a call -routing box greeting is played, the

system automatically routes to the operator daytime call ers who ent er an

invalid call-routing key or who do not press any key. At night, the system

prompts such callers to leave a message.

Contents

Main Page Preface G ENERAL I ABOUT THIS MANUAL S D Table of Contents Chapter 1 System Overview Chapter 2 Planning Your System Chapter 3 Setting Up Your System Chapter 4 Training Users Chapter 5 Maintaining Your System Chapter 6 Expanding Your System With Call Routing System Overview S ECTION 1 W ELCOME TO I NFOSET 408 V OICE M 1.1 System Conversations 1.2 System IDs S ECTION 2 SYSTEM M ANAGER R SECTION 3 USING THE SYSTEM MANAGERS CONVERSATION 3.1 System Managers Password 3.2 Using The System Managers Conversation 3.3 System Managers Conversation Mailbox Maintenance Page Planning Your System S ECTION 1 H OW T HE S YSTEM H ANDLES C 1.1 What Does the Automated Attendant Do? Page 1.2 Deciding How to Use the Automated Attendant S ECTION 2 PLANNING Y OUR O PENING G 2.1 Opening Greeting And Sy stem Schedule 2.2 System Directory 2.3 Determining the System Schedule Page Page Setting Up Your System S ECTION 1 U NDERSTANDING Y OUR S YSTEM S SECTION 2 SETUP INFORMATION RECORD S ECTION 3 GETTING S InfoSet Voice Mail User Guide S ECTION 4 R ECORDING Y OUR O PENING G S ECTION 5 SETTING U P Y OUR S YSTEM S For example, enter the time as 430 for 4: 3 0. S ECTION 6 SETTING Y OUR O PERATOR S E XTENSION AND M They dial 0 during the opening greetin g. They do not press any keys during the o pen ing greeting. in the Operator mailbox. r Operator Mailbox Greetings Setting Up Fax Notification your opening greeting. S ECTION 7 C HANGING THE S YSTEM M ANAGER S P S ECTION 8 B ECOMING F AMILIAR W ITH THE S InfoSet Voice Mail User Guide Training Users S ECTION 1 P REPARING F OR T InfoSet Voice Mail User Guide InfoSet Voice Mail User Guide S ECTION 2 CONDUCTING U SER T Page S ECTION 3 T RAINING THE O Page Page Maintaining Your System S ECTION 1 O NGOING M S ECTION 2 CREATING A S PECIAL O PENING G REETING F OR H S ECTION 3 CHANGING THE E XTENSION F OR THE O PERATOR M AILBOX O THE FAX MACHINE S ECTION 4 ADDING A ND D ELETING V OICE M S ECTION 5 MESSAGE G InfoSet Voice Mail User Guide S ECTION 6 M ONITORING S YSTEM S Page Expanding Your System With Call Routing S ECTION 1 O FFERING C ALL R 1.1 Why Use Call Routing? 1.2 How Call Routing Works S ECTION 2 EVALUATING Y OUR N InfoSet 408 System Managers Guide 6 - 3 Issue 1 NEC America, Inc. Call Routing Diagram S ECTION 3 PLANNING C ALL R InfoSet 408 System Managers Guide 6 - 5 Issue 1 NEC America, Inc. Call Routing Planning Worksheet Day greeting: Night greeting: Default action Call-routing key assignments Day Night (note extension or call-r outing box number) CALL-ROUTING BOX Number : Call-routing box number: _______ S ECTION 4 ASSIGNING C ALL R OUTING K SECTION 5 CHANGING DEFAULT ACTIONS S ECTION 6 R ECORDING N EW G Page S ECTION 7 TESTING C ALL R