InfoSet 408 System Manager’s Guide 2 - 5
Issue 1 NEC America, Inc.
Note: Record a new holiday greeting before each holiday.
For best results, your greeting should convey all the necessary
information in the least amount of time. You need to include:
Your organization’s name
How to reach an extension with a touc ht on e telephone
How to reach the operator
How to send a fax
How to reach the system directory
An alternative method for callers wh o want general information or
who do not have a touchtone telephone
Explaining all of your information clearl y in th e o pen in g g reeti ng requir es
careful wording. “The opening greeting and the system schedule” later in
this chapter suggests effective wording for day, night, and holiday
greetings.
Note: Later you can incorporate inst ructions for using call routing keys
into your opening greeting as well. For now, just m ake su re tha t
your opening greeting gives the basic information needed to
direct callers. After you have planned and set up your cal l
routing keys, be sure to rerecord your open ing greeting.
2.1 Opening Greeting And Sy stem ScheduleInfoSet 408 Voice Mail answers a call with one of three
opening greetings, depending on the time of day and your
system schedule.
2.1.1 Day Greeting
Write and practice your greeting before recordi ng it.