NETGEAR DGND3300-100NAS user manual Situation Recommended Action

N300 Wireless Dual Band ADSL2+ Modem Router DGND3300v2 User Manual

If any of the conditions in step 2 on page 138 does not occur, see the following table.

Situation	Recommended Action
Power LED is off.	If the Power and other LEDs are off when your router is turned on:
	• Make sure that the power cord is correctly connected to your router and
	that the power supply adapter is correctly connected to a functioning
	power outlet.
	• Check that you are using the power adapter supplied by NETGEAR for
	this product.
	If the error persists, you have a hardware problem and should contact
	Technical Support.
Power LED is red.	If the Power LED remains red, there is a fault within the router.
	• Cycle the power to see if the router recovers.
The power LED turns red when you	• Clear the router’s configuration to factory defaults. This sets the router’s
depress the Restore Factory	IP address to 192.168.0.1 or http://www.routerlogin.net. This procedure
Settings button, and blinks red 3	is explained in Restoring the Factory Configuration Settings on
times when that button is released.	page 147.
This is normal and does not indicate	If the error persists, you might have a hardware problem and should
a problem.	contact Technical Support.
LEDs never turn off.	When the router is turned on, the LEDs turn on for about 10 seconds and
	then turn off. If all the LEDs stay on, there is a fault within the router.
	If all LEDs are still on 1 minute after power-up:
	• Cycle the power to see if the router recovers.
	• Clear the router’s configuration to factory defaults as explained in
	Restoring the Factory Configuration Settings on page 147.
	If the error persists, you might have a hardware problem and should
	contact Technical Support at www.netgear.com/support.
ADSL Link LED is off.	• Disconnect all telephones on the line. If this solves the problem,
	reconnect the telephones one at a time, being careful to use a microfilter
	on each telephone. If the microfilters are connected correctly, you should
	be able to connect all your telephones.
	• Check that the telephone company has made the connection to your line
	and tested it.
	• Verify that you are connected to the correct telephone line. If you have
	more than one phone line, be sure that you are connected to the line
	with the ADSL service. It might be necessary to use a swapper if your
	ADSL signal is on pins 1 and 4 of the RJ-11 jack. The N300 wireless
	modem router uses pins 2 and 3.
Internet LED is red.	The N300 wireless modem router cannot access the Internet. See Cannot
	Access the Internet on page 141.

Appendix A. Troubleshooting 139