Reference Guide for the Model RT311 and RT314 Internet Access Gateway Routers
11-8 Troubleshooting
– VT100 terminal emulation
– 9600 baud rate (unless this setting has been changed previously in the router setup)
– No parity, 8 data bits, 1 stop bit
If you cannot access the Manager by using the Telnet Protocol:
• Verify the Ethernet connection between your PC and the router. Refer to “Testing the LAN
Path to Your Router,” on page 11-5.
• If you are attempting to telnet from the WAN side, you must disable the factory default T e lne t
filter that prevents Telnet access from the WAN. Refer to Chapter 10, “Configuring Filters,”
for information about setting and clearing filters.
Restoring the Default Configuration and Password
You can erase the current configuration and restore factory defaults by uploading the utility file
romfile0.311, which can be found in the directory in which FirstGea r was instal led. This fil e is also
available on the NETGEAR Web site. This procedure restores the Manager password to 1234 and
sets the Manager baud rate to 9600.
Use the serial connection method for cases when the Manager password is not known.

Using a Serial Connection

To upload romfile0.311, you must enter the BootModule debug mode with a serial connection to
the Manager port:
1. While monitoring the serial port, turn on the router. Wait for the following message:
Press Any key to enter Debug Mode within 3 seconds...
2. Press any key and wait for the following message:
Enter Debug Mode
3. (Optional) To change the baud rate of the router to 38400, type:
atba1
Afterwards change the baud rate of your terminal to match. Changing the baud rate may be
necessary if the file transfer is unreliable at 9600 baud.
4. Type atur3 and wait for the following messages:
Now erase flash ROM for uploading ...