Troubleshooting | NETGEAR RT314, RT311 guide

Reference Guide for the Model RT311 and RT314 Internet Access Gateway Routers

11-10

Troubleshooting

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NETGEAR RT314, RT311 manual Troubleshooting

Contents

NETGEAR, Inc Statement of Conditions TrademarksEN 55 022 Declaration of Conformance Bestätigung des Herstellers/Importeurs Certificate of the Manufacturer/ImporterVoluntary Control Council for Interference Vcci Statement Customer SupportPage Contents Chapter Initial Configuration of the Router Chapter Using the Manager Interface for System Maintenance Chapter Configuring Filters Appendix a Technical Specifications Contents 10-3 Figure B-1 Abbreviations Used in Menu 21.1 Filter Rules Summary 10-3 Xiv About This Guide Technical Support Related Publications Xvi About This Guide Typographical Conventions Special Message FormatsPage Chapter Introduction Key FeaturesAbout the Router Introduction Autosensing 10/100 Ethernet TCP/IP Easy Installation and Management Security Maintenance and Support Introduction Chapter Setting Up the Hardware Package Contents Local Network Hardware Requirements PC Requirements Router’s Front Panel RT311 Front Panel LED Descriptions Label Activity Description Router’s Rear Panel RT311 Rear Panel Connecting the Router Connecting to your Local Ethernet Network Connecting to Your Internet Access Device Connecting the Serial Cable Optional Connecting the Power Adapter Verifying Power Chapter Preparing Your Network Preparing Your Personal Computers for IP Networking Configuring Windows 95 or later for IP Networking Appendix B, Networks, Routing, and Firewall Basics Preparing Your Network Configuring TCP/IP Properties Verifying TCP/IP Properties Windows Configuring the Macintosh for IP Networking Verifying TCP/IP Properties Macintosh Your Internet Account Login ProtocolsAccount Information Obtaining ISP Configuration Information Windows Obtaining ISP Configuration Information Macintosh Ready for Configuration Chapter Initial Configuration of the Router Configuring for Internet Access Login window opens as shown in -1below Browser-based Setup Wizard, first screen Browser-based Setup Wizard, second screen This screen provides setup for the following parameters Initial Configuration of the Router System Settings Advanced Configuration of the RouterSystem Tab Dynamic DNS configuration fields PasswordDynamic DNS LAN Setup LAN Setup Menu Dhcp Setup Fields LAN TCP/IP Setup Fields This parameter determines how the router handles RIP Routing Configuring for Port Forwarding to Local Servers Port Forwarding Menu Local Web and FTP Server Example Port Table Entries Example Static Routes Static Route Summary Table Static Route Entry and Edit Menu Edit IP Static Route Fields Static Route Example Static Route Example Advanced Configuration of the Router Chapter Maintenance System Status This screen shows the following parameters Menu 3.2 System Status Fields Router Statistics screen Router Statistics Fields Software Upgrade Dhcp Table Erase the Configuration Maintenance Using the Manager Interface for Initial Router Configuration Connecting for Configuration Connecting Through a Serial Port Connecting Through a Telnet Connection Click on OK Using the Manager Interface Turning on Power to the Router Press Enter when prompted Manager Menu Commands Navigating the ManagerManager Menu Summary Manager Menu Summary Manager Menu Summary General Setup Menu Menu 1 General Setup WAN Setup WAN Setup Fields LAN Setup Menu 3 LAN Setup TCP/IP and Dhcp Setup Menu 3.1 LAN Port Filter Setup Fields Menu 3.2 TCP/IP and Dhcp Setup Fields Manager Password Setup Select option 23, System Password, from the main menu Menu 23 System Password Internet Access Configuration Menu 4 Internet Access Setup Configuration for Local Servers Menu 15 SUA Server Setup Menu 15 Field Entries Example Setting Static Routes At the command prompt, type ip route stat After viewing the table, type exit to return to the menus Enter settings for the static route entry Static Route Example Static Route Example Menu 1.1 Configure Dynamic DNS Dynamic DNS Using the Manager Interface for System Maintenance Menu 24 System Maintenance System Maintenance Status System Maintenance Status Fields View Error Log System Maintenance Log and Trace FieldsTerminal Baud Rate Log and Trace System Maintenance Syslog and Accounting Fields Syslog and Accounting Diagnostic Menu Local6.*/var/log/rt311.log Menu 24.4 System Maintenance Diagnostic System Maintenance Diagnostic Fields Back Up and Restore Configuration Backing Up and Restoring the Configuration Using FTP Software UpdateUpdating Router Software Using a Serial Connection Updating Router Software Using FTP Command Interpreter Mode Using the Manager Interface for System Maintenance Chapter Configuring Filters Router Filter Structure Configuring a Filter Set Menu 21 Filter Set Configuration Menu 21.1 Filter Rules Summary Abbreviations Used in Menu 21.1 Filter Rules Summary Abbreviations Used if Filter Type Is IP Abbreviations Used if Filter Type Is GEN Menu 21.1.1 TCP/IP Filter Rule Configuring a Filter Rule TCP/IP Filter Rule TCP/IP Filter Rule Fields Field Descriptions 10-8 Configuring Filters Generic Filter Rule Generic Filter Rule Fields Applying a Filter Set Default Filters Filter 1 NetBIOSWANFilter 2 NetBIOSLAN Filter 3 Telftpwebwan Press Enter to display Menu Basic Functioning Chapter TroubleshootingPWR LED Not On Test LED Never Blinks or LED Stays On Troubleshooting the Web Configuration InterfaceLNK/ACT LEDs Not On Troubleshooting the ISP Connection This will cause your router to attempt to login to the ISP Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using a Ping UtilityPing You should see a message like this one Troubleshooting the Manager Interface Testing the Path from Your PC to a Remote Device Restoring the Default Configuration and Password Using a Serial Connection Using FTP Rename romfile0.311 to rom-0 11-10 Troubleshooting Appendix a Technical Specifications General SpecificationsPower Adapter Network Protocol and Standards Compatibility Physical Specifications Environmental SpecificationsInterface Specifications Electromagnetic Emissions Appendix B Network and Routing Basics What is a Router?Basic Router Concepts Routing Information Protocol IP Addresses and the Internet Figure B-1. Three Main Address Classes Netmask Subnet Addressing Figure B-2. Example of Subnetting a Class B Address Table B-1. Netmask Notation Translation Table for One Octet Table B-2. Netmask Formats Private IP Addresses Single IP Address Operation Using NAT Figure B-3. Single IP Address Operation Using NAT MAC Addresses and Address Resolution Protocol Domain Name Server Table B-3 UTP Ethernet cable wiring, straight-through IP Configuration by DhcpEthernet Cabling Uplink Switches and Crossover Cables Cable Quality Network and Routing Basics Glossary Or as /28 appended to the IP address Glossary Glossary Glossary Index Index Index RFC Index