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Nortel Networks 1140E manual Troubleshooting MG 1000B

Models: 1140E

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Additional phone features

Troubleshooting MG 1000B

The MG 1000B can cause error messages to display on-screen. Table 10 lists error messages and describes actions to correct the causes.

Table 10: Troubleshooting MG 1000B

Display Message	Probable Cause	Actions

Local Mode	Test Local Mode.	Press the Services
		key, and then select
		Resume Normal
		Mode.
	Network problem.	Contact system
		administrator if
		problem persists.

Local Mode	Gatekeeper unable to	Notify system
	find end point from	administrator.
Invalid ID (1)	Branch User ID.
Invalid ID (1)

Local Mode	Branch User ID not	Notify system
	found in any	administrator.
	equipped Terminal
Invalid ID (2)	Number (TN).

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Nortel Networks 1140E manual Troubleshooting MG 1000B

Contents

IP Phone 1140E Page Revision history Revision history Contents Configuring Local Menu options Making a callIncoming calls While away from your deskAdditional call features Additional phone featuresTalking with more than one person Working without interruption173 Using Hospitality features169 Contents Basic features About the Nortel IP Phone 1140EAbout the Nortel IP Phone 1140E IP Phone 1140E Telephone controls Context-sensitive soft keys are locatedAbout the Nortel IP Phone 1140E Use the Enter key, at the center About the Nortel IP Phone 1140E About the Nortel IP Phone 1140E About the Nortel IP Phone 1140E Call features and Flexible Feature Codes Telephone displaySecurity features Using encrypted callingManaging your Station Control Password Scpw To change your ScpwHighlight New Password To turn Password Protection on or offEnable Password Protection Disable Password Protection ModeApplication text entry Entering text using the IP phone dialpadEntering and editing text USB keyboard function keys during IP Phone calls Entering text using the USB keyboardEditing text using the soft keys To edit text with the soft keys Editing soft key descriptionConnecting the components IP Phone 1140E connectionsConnecting the components of the phone Before you beginRelease the IP Phone 1140E from the stand Remove the stand cover Connecting the components Cable routing tracks and mounting holes Connecting the components Configuring Telephone Options Telephone Options menuUsing the Telephone Options menu To use the Telephone Options menuTelephone Options menu Adjusting the volumeTo adjust the volume Adjusting the display screen contrast Language… To adjust the display screen contrastSelecting a language To select a date and time format Selecting date and time formatTo select a language Choosing a local dialpad tone Accessing display diagnosticsTo use Display diagnostics Viewing IP Phone information To choose a local dialpad toneTo view IP Phone information DiagnosticsTo view diagnostic information To log only unanswered calls Configuring call log optionsConfiguring the Callers List log New call indication off New call indication on Configuring New Call IndicationTo configure New Call Indication Configuring Preferred Name Match To configure Preferred Name MatchConfiguring Area Code Setup Preferred name match on Preferred name match offTo configure default area codes maximum of three Ring type… Choosing a ring typeTo edit area code display To select a ring type Enabling or disabling Call TimerTo enable or disable Call Timer Enabling OnHook Default Path Changing feature key labelsTo enable OnHook Default Path Handsfree enable Headset enableTo restore the default labels To rename the labelsConfiguring the name display format To configure name display formatFirst name, last name Last name, first name Configuring Live DialpadTo configure Live Dialpad Number, name default Name, number Configuring Caller ID display orderConfiguring Normal mode indication Off Enter key Configuring Local Menu optionsNavigation key functions in menus Part 1 Navigation key functions in dialog boxes Navigation key functions in Edit mode Part 1Navigation key functions in menus Part 2 Using the 1. Preferences submenu Changing 1. Display SettingsNavigation key functions in Edit mode Part 2 Display SettingsContrast Sleep To adjust Contrast or Sleep settingsChanging 2. Language Configuring 3. Headsets LanguageTo select the language used in local menus Selecting Active Headset DeviceeTo select the active headset device Enabling HID CommandsTo enable HID Commands Enabling USB Headset Select the Enable HID Commands checkboxTo enable USB headset Configuring Local Menu options Configuring Local Menu options Limitations and Advisories Nortel Mobile Headset Adapter properties Configuring 4. Bluetooth Nortel Mobile Headset Adaptor elements and functionsTo pair a wireless headset with your phone Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Dual Pairing Headsets Interaction with wired headsets To switch between a wired headset and a wireless headsetTo unpair a wireless headset Configuring Local Menu options Using the 2. Local Diagnostics submenu Using 1. IP Set&DHCP InformationUsing 2. Network Diagnostic Tools Using 3. Ethernet StatisticsUsing the 3. Network Configuration menu Using the 4. Lock MenuUsing 5. USB Devices USB DevicesUsing Off-hook dialing Making a callUsing On-hook dialing To mute a handsfree call Using handsfree dialingTo discontinue a handsfree call To switch from handsfree to handset mode To switch from handset mode to handsfree modeTo use a headset To release a callUsing the Directory applications Making a call using the Corporate DirectoryTo switch from handsfree to headset To search for a specific numberMaking a call using the Personal Directory To scroll to a specific numberMaking a call using the Callers List To make a call using the Personal DirectoryTo make a call using the Callers List Callers ListUsing Predial Making a call using the Redial ListTo make a call using the Redial List To use PredialTo store an AutoDial number Using AutoDialTo edit a Predial number To display an AutoDial number To use AutoDialUsing Ring Again To call a Ring Again party when you receive notificationTo activate Ring Again Enter the Ring Again Activate FFCUsing Last Number Redial Using Speed CallTo deactivate Ring Again before notification Press the Ring Again Deactivate FFCPress the Speed Call Controller soft key To store a Speed Call numberTo make a Speed Call Using intercom calling Using System Speed CallUsing HotLine To make an intercom call Answering a call To answer a callWhile on an active call Placing a call on holdTo place a call on hold To retrieve a call on holdDirectory , Redial List , or Callers List Transferring a callTo transfer a call to a third party Using Timed Reminder Recall To use Timed Reminder RecallTo contact the attendant while on a call Using Attendant RecallUsing Call Park To park a call on the System Park DN or your own DN System Park DN is enabled toTo park a call using the Spre code or FFC To retrieve a parked call To record a caller number for accounting purposes Recording a Calling Party NumberDisplaying incoming calls To use Call Trace without a Call Trace key Tracing a malicious callTo use Call Trace while on a call Using Automatic Answerback Using Call PickupIncoming calls Press the Automatic Answerback keyEnter the Pickup Directory Number FFC Enter the Pickup Ringing Number FFCTo answer an incoming call in another call pickup group To return to the first IP Phone call Using Call WaitingTo answer an incoming call while on another call If you do not have a Call Waiting key To forward your calls or change the forward number Using Call ForwardWhile away from your desk Internal Call Forward Activate FFC Using Internal Call ForwardPress the Internal Call Forward key Using Remote Call Forward To deactivate Internal Call ForwardInternal Call Forward Deactivate FFC To activate Remote Call ForwardTo deactivate Remote Call Forward Securing your IP Phone To lock your IP PhoneTo unlock your IP Phone Talking with more than one person Using the Call Join featureSetting up a conference call To set up a conference call Using Conferee Selectable Display To view active confereesTo call group members Using Group CallTo disconnect a conferee Group Call FFC To answer a group callTo end a group call Using Make Set Busy Working without interruptionTo activate Make Set Busy To deactivate Make Set BusyAdditional call features Using AutoDial TransferUsing the Buzz signal Using Call Page Connect to make an announcementTo buzz the IP Phone linked to your IP Phone To connect to CallUsing Centrex/Exchange Line Switchhook Flash To use Centrex/Exchange Line Switchhook FlashTo charge a call in progress Charging a call or charging a forced callDial the Call Detail Recording FFC To charge a call to an account when you transfer a call Transfer soft key Using Enhanced Override To use Enhanced OverrideUsing Forced Camp-on feature To use Forced Camp-onAnswering a call camped-on to your extension Overriding a busy signalTo override a busy signal To use Privacy Release in an established state Using Privacy ReleaseUsing Radio To use Automatic Preselection Meet-me To use Automatic Post-selectionTo answer a Radio Using Voice CallDial the Radio Paging Access FFC. The ringback tone sounds To make a voice call To respond to a voice callTo add an entry Additional phone featuresUsing the Personal Directory To edit an entry To delete an entry To search for an entryUsing the Callers List To dial an entry Using the Redial List To delete the entire Callers ListTo delete the entire Redial List Using Virtual Office Virtual Office connection availabilityLogging in to Virtual Office Using Virtual Office on your Remote IP Phone Logged in to an IP Phone 1140E Using Virtual Office on your Office IP Phone Logged in to an IP Phone 1140E using an IP SoftphoneOffice phone displays the message Logged Out Logging out of Virtual Office To log out from a Remote IP PhoneTroubleshooting Virtual Office Troubleshooting Virtual Office Part 1Troubleshooting Virtual Office Part 2 Using Media Gateway 1000B Troubleshooting Virtual Office Part 3Normal Mode Local ModeUsing Test Local Mode Using Resume Normal ModeTroubleshooting MG 1000B Troubleshooting MG 1000BUsing Hospitality features Configuring Automatic Wake-UpTo enter the time for an Automatic Wake-Up call Dial the Automatic Wake-Up RequestTo cancel an Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCTo verify the time for the Automatic Wake-Up call Dial the Automatic Wake-Up VerifyActivating Message Registration To read metersPress the Message Registration key To change a meterTo enter cleaning status Using Maid IdentificationTo reset a meter to zero Displaying Room Status To display the status of a roomChanging the status of a room 159 Accessing External Server Applications Flexible Feature Codes FFCs Flexible Feature CodesFlexible Feature Codes FFCs 162 Regulatory and safety information EMC compliance Part 1 Jurisdiction Standard DescriptionSafety compliance EMC compliance Part 2Other DenAn regulatory notice for Japan Regulatory and safety information 168 Terms you should know Information display 171 172 Index 174 175 Index 176 Page Legal Notice