Siemens ITP-5012L Annex, Troubleshooting, ? The phone does not boot when the power is connected

ANNEX

1. Troubleshooting

Possible problems and troubleshooting steps for your IP phone are described below: Check the troubleshooting steps before contacting your Authorised Samsung Reseller.

?The phone does not boot when the power is connected.

!Check to confirm the data network cable is connected to the LAN socket on the phone properly.

!Check to confirm the connected power adaptor was the one supplied with the

ITP-5012L phone.

!Disconnect the power adaptor from the phone, and connect it again after about 10 seconds.

(Refer to ‘Assembling the ITP-5012L IP phone’ section of ‘Preparation’ in this guide.)

?The phone does function after booting.

!If the screen of the phone displays ‘IP conflict’, you should consult your IT Manager. Indicates another network device(e.g. PC) is using the same IP address as your phone.

!If the screen of the phone displays ‘ID conflict’, you should consult your IT Manager. Indicates the user ID for your phone is already in use by another IP phone user.

?Dial tone is not heard even if you lift the handset or press the [Speaker] button.

!Check the data network cable and the data cable to your PC are connected correctly to the LAN and PC sockets respectively.

!If the phone’s dial mode is set to ‘Enbloc’, you will hear dial tone only after pressing

the [Send] button.

(Refer to ‘Dial Mode’ of ‘Config.’ in the ‘Application Menus’ section of this guide.)

!Check the network environment is setup correctly in the phone. (Refer to the ‘Getting Started’ section of this guide.)

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