![](/images/new-backgrounds/1295330/295330295x1.webp)
Additional phone features
Troubleshooting Virtual Office
Virtual Office can cause error messages to display
Table 9: Troubleshooting Virtual Office (Part 1 of 3)
Displayed | Probable Cause | Actions | |
Message | |||
|
| ||
|
|
| |
Busy, try again | Remote IP Phone is | Wait for remote IP | |
| active (not idle). | Phone to become idle | |
|
| and try again. | |
|
|
| |
| ACD is logged in. | Log out of ACD IP | |
|
| Phone before initiating | |
|
| Virtual Office from | |
|
| another IP Phone. | |
|
|
| |
| Make Set Busy is | Configure Make Set | |
| inactive on ACD IP | Busy active on ACD IP | |
| Phone. | Phone. | |
|
|
| |
Invalid ID (1) | Incorrect User ID | Enter correct User ID. | |
| entered. |
| |
|
|
| |
| User ID is not in | Notify system | |
| Gatekeeper database. | administrator. | |
|
|
| |
Invalid ID (2) | Incorrect User ID | Enter correct User ID. | |
| entered. |
| |
|
|
| |
Invalid ID (3) | Incorrect User ID | Enter correct User ID. | |
| entered. |
| |
|
|
| |
| User ID in Gatekeeper | Notify system | |
| database points to | administrator. | |
| originating Call Server. |
| |
|
|
| |
Locked from | Three failed attempts to | Wait one hour for the | |
Login | enter the correct | lock to clear | |
| Station Control | automatically, or notify | |
| Password. | system administrator to | |
|
| clear lock. | |
|
|
|
148