Troubleshooting USB Devices, Technical Support | Lantronix 4100

7: Troubleshooting

3.Once you have verified the port, check the Lantronix UBox application to see whether your UBox displays.

4.If it does not display, check the SYSTEM status LEDs to determine the UBox’s network condition.

Troubleshooting: USB Devices

To troubleshoot problems with USB Devices:

1.Open the Lantronix UBox application. You should see your USB device listed. Make sure Show All Devices displays in the list box below the tabs.

2.If your USB device does not display:

a)Check the USB LED status.

b)Connect the device directly to the PC to verify that the device is functioning.

To troubleshoot issues with multiple users of a USB device:

If …	Suggestions
You are sure that no one	Contact Lantronix Technical Support.
else is using your USB
device, and the device still
shows up as In Use
Your USB device displays	You should be able to use the USB device as you would
and is Connected.	normally.
	If your USB device is a printer, you should be able to
	print by going to your File menu and selecting Print.
	If your USB device is a scanner, you should be able
	to open the scanner software and use your scanner.

You are not able to use	Refer to your USB device’s troubleshooting instructions for
your device	what to do next.
	If you are still not able to use your USB device, please contact
	Lantronix Technical Support.

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, contact us as follows:

Technical Support US

Check our online knowledge base or send a question to Technical Support at http://www.lantronix.com/support.

Technical Support Europe, Middle East, Africa

Phone: +49 (0) 89 31787 817

Email: mailto:eu_techsupp@lantronix.com or mailto:eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at:

http://www.lantronix.com/support

When you report a problem, please provide the following information:

UBox User Guide

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Lantronix 4100 Troubleshooting USB Devices, Technical Support, To troubleshoot problems with USB Devices, Is Connected

Contents

Part Number Revision D June UBox USB Device Server User Guide Copyright Contacts TrademarkRevisions Lantronix Corporate Headquarters Contents Contents Changing the UBoxs Settings Troubleshooting USB Devices Resetting the UBox HardwareTechnical Support CE Mark Declaration of Conformity Disconnect Printer for Auto Connect Purpose and Audience Using This GuideSummary of Chapters Remaining chapters in this guide include Introduction Model and Part NumbersUSB Speeds and Throughput Compatible USB Devices Supported DevicesConnectivity to USB Devices Connectivity to a Network Requirements Hub SupportWhats Inside the Package Windows Windows XP and Vista 32 bit Installing the UBox Hardware Installing the UBoxConnect the UBox’s Power Supply and Read the LEDs Connect the UBox to Your Network UDS4100 System LEDs Installing the UBox To install the UBox Software Installing the UBox Software USB Devices Tab Servers Tab Displaying a UBox Uninstalling the Lantronix UBox Software Connecting Your USB Device Using USB Devices on the NetworkOverview Connect a USB Device to the UBox Using USB Devices on the Network Review the following information on the USB Devices tabAction Device Name Connect a Networked USB DeviceStatus Location Disconnect Your USB Devices Compound Devices Using Multiple UBoxes and USB DevicesOne UBox with Multiple Users Multiple UBoxes and USB Devices UBox Groups on Multiple UDP Ports Other Ways to Connect and Disconnect USB DevicesPC Connectivity to UBoxes and UBS Devices Summary Using the UBox System Tray To use the auto connect feature Auto Connecting Printers Disconnect Printer for Auto Connect Auto Connect Enabled To use Forced Device Disconnect Using Forced Device DisconnectOn the USB Devices tab, select the UBox to disconnect From the Advanced menu, select Force Device Disconnect Forced Device Disconnect on the Advanced Menu Using Multi-and Single-User Connect Modes Device Status Types of USB Devices Separating Compound DevicesSeparating Compound Devices To separate compound devices Viewing UBox Settings Changing the UBoxs Settings Status column, the following may display Changing the UBoxs SettingsServer # Server Name To edit the UBox’s Settings on the Access Tab Editing Server Settings Access Tab Firmware Upgrade Update the following settings as desiredConnect Mode Editing Server Settings Network Tab IP Address AssignmentIP Address, Subnet Mask, and Gateway for the UBox Gateway Subnet MaskUDP Port TCP Port Editing Server Settings USB Device Configuration Tab Location/Serial NumberCfg Following information displays at the top Applying, Canceling, or Removing Server Settings Reenter Password Share ModeConnection To restore the UBox to factory settings Restoring Default SettingsTo update the firmware Updating the UBoxs Firmware Click the Close button UBox User Guide Update Server Firmware Overriding Server Network Settings To override network settingsEnter the following information You can get more information about ZeroConf at Refreshing Data Changing Local Software Settings Updating Personal Communication SettingsTo update your computer’s settings Changing Local Software Settings Client NameMulticast Address Update the following information as needed Updating Server Access Settings Viewing or Removing Device Passwords To view or remove USB device passwordsDevice Serial # Switching Between Sets of UBoxes Troubleshooting Status Lights TroubleshootingBefore You Begin ‹ Off Status Lights on UBox Troubleshooting Boot-Up System Status LightSystem Status Lights 2 On / System System 2 isOff / System Status 2 is Off Troubleshooting UDP Ports Communication Between your PC and the UBox Troubleshooting Network IssuesTo ping the UBox Is Not Listed Power-Cycling or Using the Reset Button Resetting the UBox HardwareFirewalls Final Step To boot into safe mode Rebooting the UBox into Safe Mode Using the Reset Button To troubleshoot problems with USB Devices Troubleshooting USB DevicesTo troubleshoot issues with multiple users of a USB device Technical Support Troubleshooting Position of Status Lights on the UBox Status Light Behavior Status Light Behavior If System 1 greenSystem 2 red/amber blink Refer to -4. UBox Status Lights -- UBox is Running System 2 and System 3 both System 2= on and System 3= OFF System 2= OFF and System 3= OFFSystem 2= on and System 3= on System 2=OFF and System 3= on To determine Windows XP version Configuring the Windows XP Firewall AConfiguring the Windows XP Firewall To obtain your UDP and TCP port numbersTo obtain your IP address Local Area Connection Properties Advanced Tab To obtain the Advanced Settings window To add your UDP Port to the firewall Advanced Settings Window To close the remaining windows To add your TCP port to the firewall Select On Click the Exceptions tab UBox User Guide To access your firewall software 11. Exceptions Tab 13. Add a Port Window TCP Select UDP Click OK CE Mark Declaration of Conformity Compliance UBoxCanada Digital Apparatus EMI Standard Manufacturers Name and Address Disclaimer and Supplementary Information Australia/New ZealandBCompliance UBox Translation SLB SLP SCS SLS DSC RoHS Notice Declaration of Conformity CCompliance UBox Manufacturer’s Contact Lantronix Software License Agreement DLantronix Software License Agreement Lantronix Warranty