Troubleshooting, Before You Begin, ‹ Off | Lantronix 4100, 2100

7: Troubleshooting

Before You Begin

Please make sure that you already have:

Installed the latest version of the Lantronix UBox software.

Connected your UBox hardware to your network.

Connected your computer to the same network as the UBox hardware.

Turned on the UBox (by connecting its power supply to an outlet).

Turned on your computer.

Connected a USB device (for example, a scanner) to the UBox hardware.

Installed your USB device's software on your computer.

Had the UBox turned on for at least 15 seconds.

If you have not done any of the above, please do so now and return to this chapter when you have finished.

Note: You can find the latest version of the Lantronix UBox software at

http://www.lantronix.com/ .

Please follow the instructions in this chapter in order as each section builds on the previous one. If you cannot proceed past a certain section, please contact Lantronix Technical Support.

Troubleshooting: Status Lights

Look at the status lights on your Lantronix UBox hardware. These status lights will be in one of the following states:

Off

On (doesn't blink)

Blinking Steadily (blinks on/off every second)

Blinking Rapidly (blinks on/off rapidly)

Blinking Slowly (stays on for 3 seconds, and then blinks off/on and repeats)

Both the UBox 2100 and UBox 4100 have three groups of status lights: SYSTEM, NETWORK, and USB device.

UBox User Guide

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Lantronix 4100, 2100 manual Before You Begin, Troubleshooting Status Lights, ‹ Off

Contents

Part Number Revision D June UBox USB Device Server User Guide Copyright Contacts TrademarkRevisions Lantronix Corporate Headquarters Contents Contents Changing the UBoxs Settings Troubleshooting USB Devices Resetting the UBox HardwareTechnical Support CE Mark Declaration of Conformity Disconnect Printer for Auto Connect Purpose and Audience Using This GuideSummary of Chapters Remaining chapters in this guide include Model and Part Numbers IntroductionUSB Speeds and Throughput Compatible USB Devices Supported DevicesConnectivity to USB Devices Connectivity to a Network Requirements Hub SupportWhats Inside the Package Windows Windows XP and Vista 32 bit Installing the UBox Hardware Installing the UBoxConnect the UBox’s Power Supply and Read the LEDs Connect the UBox to Your Network UDS4100 System LEDs Installing the UBox To install the UBox Software Installing the UBox Software USB Devices Tab Servers Tab Displaying a UBox Uninstalling the Lantronix UBox Software Connecting Your USB Device Using USB Devices on the NetworkOverview Connect a USB Device to the UBox Review the following information on the USB Devices tab Using USB Devices on the NetworkAction Device Name Connect a Networked USB DeviceStatus Location Disconnect Your USB Devices Compound Devices Using Multiple UBoxes and USB DevicesOne UBox with Multiple Users Multiple UBoxes and USB Devices UBox Groups on Multiple UDP Ports Other Ways to Connect and Disconnect USB DevicesPC Connectivity to UBoxes and UBS Devices Summary Using the UBox System Tray To use the auto connect feature Auto Connecting Printers Disconnect Printer for Auto Connect Auto Connect Enabled To use Forced Device Disconnect Using Forced Device DisconnectOn the USB Devices tab, select the UBox to disconnect From the Advanced menu, select Force Device Disconnect Forced Device Disconnect on the Advanced Menu Using Multi-and Single-User Connect Modes Device Status Types of USB Devices Separating Compound DevicesSeparating Compound Devices To separate compound devices Viewing UBox Settings Changing the UBoxs Settings Status column, the following may display Changing the UBoxs SettingsServer # Server Name To edit the UBox’s Settings on the Access Tab Editing Server Settings Access Tab Update the following settings as desired Firmware UpgradeConnect Mode Editing Server Settings Network Tab Assignment IP AddressIP Address, Subnet Mask, and Gateway for the UBox Gateway Subnet MaskUDP Port TCP Port Editing Server Settings USB Device Configuration Tab Number Location/SerialCfg Following information displays at the top Reenter Password Share Mode Applying, Canceling, or Removing Server SettingsConnection To restore the UBox to factory settings Restoring Default SettingsTo update the firmware Updating the UBoxs Firmware Click the Close button UBox User Guide Update Server Firmware To override network settings Overriding Server Network SettingsEnter the following information You can get more information about ZeroConf at Refreshing Data Updating Personal Communication Settings Changing Local Software SettingsTo update your computer’s settings Client Name Changing Local Software SettingsMulticast Address Update the following information as needed Updating Server Access Settings To view or remove USB device passwords Viewing or Removing Device PasswordsDevice Serial # Switching Between Sets of UBoxes Troubleshooting Status Lights TroubleshootingBefore You Begin ‹ Off Status Lights on UBox Troubleshooting System Status Light Boot-UpSystem Status Lights 2 On / System System 2 isOff / System Status 2 is Off Troubleshooting UDP Ports Communication Between your PC and the UBox Troubleshooting Network IssuesTo ping the UBox Is Not Listed Power-Cycling or Using the Reset Button Resetting the UBox HardwareFirewalls Final Step To boot into safe mode Rebooting the UBox into Safe Mode Using the Reset Button To troubleshoot problems with USB Devices Troubleshooting USB DevicesTo troubleshoot issues with multiple users of a USB device Technical Support Troubleshooting Position of Status Lights on the UBox Status Light Behavior If System 1 green Status Light BehaviorSystem 2 red/amber blink Refer to -4. UBox Status Lights -- UBox is Running System 2 and System 3 both System 2= on and System 3= OFF System 2= OFF and System 3= OFFSystem 2= on and System 3= on System 2=OFF and System 3= on To determine Windows XP version Configuring the Windows XP Firewall To obtain your UDP and TCP port numbers AConfiguring the Windows XP FirewallTo obtain your IP address Local Area Connection Properties Advanced Tab To obtain the Advanced Settings window To add your UDP Port to the firewall Advanced Settings Window To close the remaining windows To add your TCP port to the firewall Select On Click the Exceptions tab UBox User Guide To access your firewall software 11. Exceptions Tab 13. Add a Port Window TCP Select UDP Click OK CE Mark Declaration of Conformity Compliance UBoxCanada Digital Apparatus EMI Standard Manufacturers Name and Address Disclaimer and Supplementary Information Australia/New ZealandBCompliance UBox Translation SLB SLP SCS SLS DSC RoHS Notice Declaration of Conformity CCompliance UBox Manufacturer’s Contact Lantronix Software License Agreement DLantronix Software License Agreement Lantronix Warranty