7: Troubleshooting
UBox User Guide 52
Status Condition Suggestions
SYSTEM 2 is
On / SYSTEM 3
is Off
The UBox is configured to
use a static IP and does
not show any users
connected to it.
Verify the following:
The computer trying to communicate
with the UBox is on the same static
IP Ethernet subnet.
The computer has the current UBox
software installed.
The UBox software has the UDP port
set correctly (default 10010).
The computer does not have a
personal firewall activated.
SYSTEM 2 is
Off / SYSTEM 3
is On
The UBox obtained an IP
address using Zeroconfig
and does not show any
users connected to the
UBox.
Verify the following:
The computer trying to communicate
with the UBox is also on the Zeroconfig
subnet.
The computer has the current UBox
software installed.
The UBox software has the UDP port
set correctly (default 10010).
The computer does not have a
personal firewall activated.
Status 2 is Off /
Status 3 is Off This is normal and
indicates that the UBox
hardware is working. It has
obtained an IP address and
has detected users (client
computers) connected to it.
Locate the green light under USB that corresponds to the USB port to which your
USB device (e.g., printer or scanner) is connected.
Status Condition Suggestions
Off The UBox does not have power. Check the UBox's power supply and its
connection to an outlet.
Blinking Blinking may indicate the UBox
hardware does not support your
USB device or is having
problems communicating with
the device.
Currently, the UBox does not support
isochronous USB devices (e.g., webcams
and USB speakers).
If you have a USB device that is not
isochronous, please check the Lantronix
web site or contact Lantronix Technical
Support.
Note: While most USB devices work with
the UBox, future software updates from
Lantronix will support certain incompatible
USB device. Please go to the Lantronix web
site or contact Lantronix Technical Support
for more information about compatible
devices.