Nortel Networks i2022 Series Hold KEY, TRANSFER, Conference and Drop, Transferring Incoming Calls

i2022 ISDN Teleset

Figure 12 is an answered, incoming call with Calling Party Name and Number.

Figure 12: Active Call Name and Number

HOLD KEY

During a call, you can answer an incoming call or initiate another call by pressing the Hold key. The original call is held until you return to it. Automatic Hold is a standard feature of National ISDN. This operates by pressing another Call Appearance key while on a call. Your call is automatically placed on hold and the Call Appearance LED flashes to indicate the held conversation.

1.During a call, press Hold or a new Call Appearance key.

2.If you selected Hold, press a Call Appearance key and complete the call.

3.Return to the original call by pressing the flashing hardkey.

4.Go On-Hook after the call is complete.

TRANSFER, CONFERENCE AND DROP

These very useful features are available on your Teleset. Transfer, Conference and Drop are actually switch features and must programmed both in the switch and in the Teleset.

The Conference key can give you access to 3-way and/or 6-way conferencing, depending upon which features are administered by your service provider.

Transferring Incoming Calls

1.Answer the incoming call.

2.Press the Conf/TR, or the Transfer key, which ever key applies to your service.

3.Place an outgoing call. When you hear ringing – press Transfer.

NOTE: You may announce the transferred call before completing the transfer or abort the transfer by pressing the original, held Call Appearance.

Always complete the transfer by either pressing the transfer key or by returning to the original call before answering another call.

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