Nortel Networks NN10300-025 manual Supervisor features

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Supervisor features

You may order an optional kit that provides labeled key caps to replace the default Automatic Call Distribution (ACD) keys. The administrator configures these keys on a per user basis. The kit provides a key cap for each of the following supervisor-specific features:

•Call Agent

•Answer Agent

•Answer Emergency Call

•Talk/Listen Agent

•Display Queue

From the main menu, you can view the features assigned to the ACD keys. See “Viewing features assigned to the ACD keys” (page 71).

Navigation

•“Agent Status Lamp” (page 36)

•“Using the Answer Agent feature” (page 36)

•“Answering an emergency” (page 36)

•“Calling an agent” (page 37)

•“Observing an agent” (page 37)

•“Using the Forced Agent Availability feature” (page 38)

•“Using the Talk/Listen feature” (page 38)

•“Using the Interflow feature” (page 39)

•“Using the Night Service feature” (page 39)

•“Viewing agent status” (page 39)

•“Viewing queue status” (page 40)

•“Display Queue status indicator” (page 41)

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks