Nortel Networks NN10300-025 manual Agent Status Lamp, Using the Answer Agent feature

36Supervisor features

Agent Status Lamp

The Agent Status Lamp feature allows the supervisor to connect to an agent, or monitor the status of an agent’s call without interfering with the call.

	The following table shows the meaning of the LCD indicator associated
	with the Agent Status Lamp.
Indicator		Agent Status
Off		No agent logged in at this position.
On		Busy on an ACD call.
Slow flashing		Waiting for an ACD call.
Fast flashing		Busy on a non-ACD call.

Using the Answer Agent feature

Follow this procedure to answer an agent call.

Step Action

1When the phone rings and the answer agent indicator flashes, press the Answer Agent key.

You are in Not Ready mode. You are connected to the agent. See “Using the Not Ready feature” (page 31).

2When the call is finished, press the Release key.

--End--

Answering an emergency

Follow this procedure to answer an emergency call.

Step Action

1Perform one of these actions when the phone buzzes and the answer emergency indicator flashes:

•Press the Answer Emergency key.

•If you are currently on a call and intend to return to it, press the Hold key before you press the Answer Emergency Call key.

You are in not-ready mode. The answer emergency indicator lamp is lit. You are connected to the agent.

Carrier VoIP

Nortel IP Phone 1150E User Guide (CICM)

NN10300-025 04.01 Standard

24 April 2009

Copyright © 2009 Nortel Networks