Nortel Networks NN10300-025 manual ACD keys, Terminal indicators

14Overview

ACD keys

The IP Phone terminal has the following Automatic Call Distribution (ACD) feature keys. These keys provide agent-specific features.

•Emergency

•Supervisor

•Make Busy

•Not Ready

•Feature

•Activity

The In-Calls key is the default line key. It allows the ACD agent to access incoming ACD queue calls.

Figure 1 "IP Phone 1150E components" (page 10) shows the location of the ACD keys and the In-Calls key.

You may order an optional kit that provides labeled key caps to replace the default ACD keys. The administrator configures these keys on a per user basis. The kit provides a key cap for each of the following supervisor-specific features:

•Call Agent

•Answer Agent

•Answer Emergency Call

•Talk/Listen Agent

•Display Queue

Terminal indicators

The IP Phone terminal uses light-emitting diodes (LEDs) of different colors to indicate the current state of the terminal. This table describes each color and its associated state.

A steady indicator means that the extension or feature beside it is active. A flashing indicator means the line is on hold or the feature is in the process of being programmed.

Indicator		LED color	Meaning
Supervisor talk/listen		Red (located on the front cover	Lit when the supervisor is
		near the supervisor headset	participating in a call. Unlit
		jack)	when the supervisor’s headset
			is muted.
		Carrier VoIP
	Nortel IP Phone 1150E User Guide (CICM)
		NN10300-025 04.01 Standard
		24 April 2009

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